Support » Plugin: Video Gallery - YouTube Gallery » Video Image Not Displaying In Video Gallery

  • Resolved ab3838


    My video’s image does not load in a video gallery and the video is displayed blank with [?] box. This is only happening to new videos uploaded. Past ones don’t have this issue. I noticed when you click Add Video to a gallery and then Add Image, the URL adds an (s) to the http link of the image. The video link doesn’t have an (s) but the image link for the video does. I checked with a past video that works on my site and realized the disparity in the links because this video only showed the image link as http and it loaded. I went back to the video I was having the issue and noticed the extra (s) couldn’t be edited/removed no matter if I re-uploaded the image or manually typed the URL in the WordPress’ Add Media – Insert From URL box. Please help fix this.

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  • Plugin Author totalsoft


    Hello, dear ab3838.

    Thanks for contacting us and asking your question.

    Please, can you do all those steps which you have described and put the shortcode on your webpage, then share with us your webpage that we can see the problem on your page?

    And share with us the video link which you want to add.

    Waiting for your response.

    Thank You.

    Plugin Author totalsoft


    Dear ab3838.

    Thanks for using our plugin.

    Thank you.

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