Support » Plugin: Gallery - Video Gallery and Youtube Gallery » Video Gallery/Content-Pop Up all of a sudden not working

Video Gallery/Content-Pop Up all of a sudden not working

  • Resolved sleekmouse

    (@sleekmouse)


    5 years, 3 months ago

    Hey,

    This plugin was working fine for the Video Gallery/Content Pop-up. Now all of a sudden it is not working. I’ve installed a welcome mat optin form to the site. I am not a coder, so I don’t know if this is causing a code conflict. I don’t believe it should cause a code conflict.

    There is no way for me to know, can someone look and let me know.

    When you click on the video, it is no longer popping up to show the video.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • huge-it-support-1

    (@huge-it-support-1)

    5 years, 3 months ago

    Dear sleekmouse,

    Thanks for your post.
    We have checked the website following the provided link and found several errors related to your theme there. You can check the console at your end as well.
    Will it be possible to change our theme to one of WordPress default themes for a few seconds only and check if the issue still exists or not?

    Thanks

    Thread Starter sleekmouse

    (@sleekmouse)

    5 years, 3 months ago

    Hi,

    Yes, I’ve changed the theme and the problem is gone. I believe it is related to the Welcome mat changes that has been implemented. It’s causing coding conflict.

    Can you please point out the errors that it is producing?

    Thanks,
    Nyla

    Thread Starter sleekmouse

    (@sleekmouse)

    5 years, 3 months ago

    Hi,

    I got a developer to fix it.

    Problem solve.

    huge-it-support-1

    (@huge-it-support-1)

    5 years, 3 months ago

    Dear sleekmouse,

    We are so happy with the results you got 🙂
    Thank you very much for keeping us informed.
    In the case, if you need our help any further, feel free to ask.
    We will be glad to assist.

    Wish you all the best!

Viewing 4 replies - 1 through 4 (of 4 total)
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