Support » Plugin: Video Background » Video doesn’t play on Safari

  • Hi, i’m stumped as to why the video doesn’t autoplay on safari. I am aware of Safari’s restrictions but the other website that I used this plugin on had no problem autoplaying a video background on safari. It’s just on this site that it doesn’t. It works ok on chrome. Here is the link: https://www.devfinasia.com/

    I am also using WPBakery.

    Please help me out.

    Thank you so much!

    • This topic was modified 1 year, 11 months ago by dandanthedan.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author pushlabs

    (@pushlabs)

    Hi dandanthedan,

    Cool site!

    I took a look and it seems the .mp4 video that you are currently using doesn’t play nicely with Safari. Possibly it was compressed with a codec that is not supported by Safari. You can see that Safari won’t play this MP4 by going to the direct link:

    [video src="https://www.devfinasia.com/wp-content/uploads/2018/10/compressed-farm-planting-slow.mp4" /]

    I would recommend re-compressing this video with a different codec or software to see if that fixes it 🙂

    Cheers,
    Blake

    Thread Starter dandanthedan

    (@dandanthedan)

    Appreciate the reply. What codec would say works best on Safari? I tried the .webm version but still the same.

    Thread Starter dandanthedan

    (@dandanthedan)

    Hi, I uploaded the video to a different server and if you try it on safari this video will play on the direct link:

    [video src="https://dev-devfin-asia-full.pantheonsite.io/wp-content/uploads/2018/10/compressed-farm-planting-slow.mp4" /]

    but it still won’t autoplay on safari.
    It may not be the video codec after all, it’s already AAC, H.264

    You have any ideas?

    Plugin Author pushlabs

    (@pushlabs)

    Hi dandanthedan,

    I visited your site and the video now played as expected in Safari! Great job.

    Are you still experiencing this issue?

    Blake

Viewing 4 replies - 1 through 4 (of 4 total)
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