Title: video codecs and format
Last modified: September 8, 2016

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# video codecs and format

 *  Resolved [matteo raggi](https://wordpress.org/support/users/whichtransfers/)
 * (@whichtransfers)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/video-codecs-and-format/)
 * I uploaded the same .mp4 video with h264 and h265 but no one of them is working:
   instead of the video there is this text:
 * > “Oops – it looks like we had trouble retrieving data about the video you requested.
   > Please make sure your video URL is supported and in the proper format.”
 * which video codecs and file format can I use with soliloquy?
    For example .mp4
   with h465 or h264 is ok? any suggestions? Which video formats for compatibility
   with android and iphone too?

Viewing 1 replies (of 1 total)

 *  [akyusa01](https://wordpress.org/support/users/akyusa01/)
 * (@akyusa01)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/video-codecs-and-format/#post-8186440)
 * Hi 🙂 The video addon is only available through the premium version of the plugin,
   may I ask how you are setting up your slider to accept your video? Are you just
   using an image and updating the image URL?

Viewing 1 replies (of 1 total)

The topic ‘video codecs and format’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [akyusa01](https://wordpress.org/support/users/akyusa01/)
 * Last activity: [9 years, 8 months ago](https://wordpress.org/support/topic/video-codecs-and-format/#post-8186440)
 * Status: resolved