Support » Plugin: FV Flowplayer Video Player » video black on smart phone

  • Resolved andrew55

    (@andrew55)


    Hi, I have 2 videos on page, both mp4 (optimized in Handbrake).

    The first video is about 1/4 down the page. It’s under section “See the VisionRise Air Purifier in action”

    This video works great on desktop, but on Samsung Galaxy Android, I’m getting a black screen but the audio plays.

    Oddly, the second video (3/5 down the page) works fine on the same phone. The video and audio work on this 2nd video.

    Any suggestions on getting the first video to display properly? Thanks for any help.

    The page I need help with: [log in to see the link]

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  • Plugin Author FolioVision

    (@foliovision)

    Hello andrew35,

    do you run into the same issue when you used the default WordPress theme like TwentyTwenty? Your theme might be using some CSS which breaks the FV Player fullscreen. We could avoid that by using the !important CSS rules, but when we get penalized for that by various CSS checking tools.

    Please use our support forums to allow us to keep track of the issues: https://foliovision.com/support

    Thanks,
    Martin

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