Support » Plugin: Popup by Supsystic » Video audio auto-play without opening popup

  • Resolved sme

    (@sitesme)


    Hi

    We have a popup that is activated by a link (using shortcode) but without opening it / clicking on the link, the music of the video (inside the popup) starts playing automatically because we enabled the auto-play.

    The music should not play when the video/popup is not showing.

    I guess this is a bug?

    Thanks

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author supsystic

    (@supsysticcom)

    Hello @sitesme

    Thank you for contacting us.

    Could you please provide link with popup?
    So I will check your issue and try to help you.

    Best regards

    Hi

    I sent the exact same message from your contact form on your site. Can you pls have a look at the link there?

    Please keep the URL anonymous. Thank you

    Plugin Author supsystic

    (@supsysticcom)

    Hi @sitesme

    Yes, I see.
    Ok, we’ll help you to solve the issue and answer there.

    Kind regards

    Hi @supsystic

    Is there any update?

    Thank you

    Plugin Author supsystic

    (@supsysticcom)

    Hello @sitesme

    We answered you via internal support on Thursday. Please check it there (it could be on the spam folder).

    Best regards

    Hi

    The SPAM box was cleared yesterday and I have no way to check if it was there or not.

    Can you please resend the message to the same email address?

    Thank you.

    Plugin Author supsystic

    (@supsysticcom)

    Hello @sitesme

    We’ve sent duplicate of answer to your email address yesterday.
    Have you received it?

    Hi

    Incredibly speaking, I have been monitoring the spam box and nothing. We didn’t receive any reply.

    If there is no sensitive information, can you send your reply through this system? Otherwise, I will contact again from your website so you can send us a new reply. Perhaps our email address is wrong in your system.

    Plugin Author supsystic

    (@supsysticcom)

    Hello @sitesme
    Ok, here is a copy of it:

    “Thank you for contacting us regarding your question.
    We have already fixed that issue a few weeks ago. Let us know, do you have the latest version of popup plugin?
    Make sure, that you cleared cache on your WP and browser.

    I visited your site and it loaded properly, without playing sound from popup.”

    Also, could you please provide some detail information about your browser (version), maybe you can send some screenshots how we can reproduce the issue.

    Much appreciate

Viewing 9 replies - 1 through 9 (of 9 total)
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