Hello @sitesme
Thank you for contacting us.
Could you please provide link with popup?
So I will check your issue and try to help you.
Best regards
Thread Starter
sme
(@sitesme)
Hi
I sent the exact same message from your contact form on your site. Can you pls have a look at the link there?
Please keep the URL anonymous. Thank you
Hi @sitesme
Yes, I see.
Ok, we’ll help you to solve the issue and answer there.
Kind regards
Hello @sitesme
We answered you via internal support on Thursday. Please check it there (it could be on the spam folder).
Best regards
Thread Starter
sme
(@sitesme)
Hi
The SPAM box was cleared yesterday and I have no way to check if it was there or not.
Can you please resend the message to the same email address?
Thank you.
Hello @sitesme
We’ve sent duplicate of answer to your email address yesterday.
Have you received it?
Thread Starter
sme
(@sitesme)
Hi
Incredibly speaking, I have been monitoring the spam box and nothing. We didn’t receive any reply.
If there is no sensitive information, can you send your reply through this system? Otherwise, I will contact again from your website so you can send us a new reply. Perhaps our email address is wrong in your system.
Hello @sitesme
Ok, here is a copy of it:
“Thank you for contacting us regarding your question.
We have already fixed that issue a few weeks ago. Let us know, do you have the latest version of popup plugin?
Make sure, that you cleared cache on your WP and browser.
I visited your site and it loaded properly, without playing sound from popup.”
Also, could you please provide some detail information about your browser (version), maybe you can send some screenshots how we can reproduce the issue.
Much appreciate
