VFB Submitted Forms Being Submitted Multiple Times Randomly
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Running VFB 3.1
When site visitors complete the form and submit it, the form is submitted properly and all appropriate emails are sent as expected. Then, moments later or hours later, the form is submitted again – but the visitor claims it was not submitted again by him.
Recent use by 30 visitors to the form: 25 were submitted and processed successfully without incident; 5 were submitted and processed OK… then after a time there were one or more subsequent submissions of those 5 submissions – with no apparent rhyme or reason.
The mail log shows each of the 5 questionable submissions coming from the same place, as though it was proof that the visitor submitted the form again; however they claim they did not – almost like the device they were submitting from caused the multiple submission behind their back.
I have checked the setup on this particular form against others in use, and they all have similar characteristics and all the other forms in use do not have this problem.
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Here are more details of this issue
The 30 recipients, individually, and at a time of their choosing, went to this URL:
http://www.omgc.info/wordpress/?page_id=27301
to order a product being offered by our car club.
Each of the 30 people filled in the form and submitted the form from their own home on their own computers.
The form was delivered by the Visual Form Builder plug-in by email to the individual who ordered the product, as well as a copy of the order to the person responsible to collect the orders for the products (the Regalia Director).
The WP Mail Logging/Email Log does show the TIME and RECEIVER and SUBJECT for the order submitted.
on March 27 @ 16:37
time receiver subject
[ 2023-03-27 16:37:24 xxxxxxx@Gmail.com Regalia Purchase ]
[ 2023-03-27 16:37:24 yyyyyyy@omgc.info Regalia Purchase ]
Then on March 27 @ 18:07 almost 2 hours later
The WP Mail Logging/Email Log shows the TIME and RECEIVER and SUBJECT for the order submitted again,
and the individual who submitted the order, received another email,
and the individual who submitted the order was concerned that his order had somehow been duplicated.
The individual who submitted the original order did not repeat the order action at the URL.
time receiver subject
[ 2023-03-27 18:07:10 xxxxxxx@Gmail.com Regalia Purchase ]
[ 2023-03-27 18:07:10 yyyyyyy@omgc.info Regalia Purchase ]
Of the 30 individuals who did submit an order, 5 received both the original order submission and an additional order submission,
some only minutes apart and some hours apart – all of the 5 individuals did not resubmit an order; it just appeared to ‘submitted itself’.
And the person responsible to collect the orders for the products also received a copy of the additional order.
The other 25 individuals who submitted original orders did not get any subsequent/duplicate order confirmations.
I have verified all 5 email addresses at the email-checker site.
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