very week support

  • mohamettarik

    (@mohamettarik)


    2 years, 6 months ago

    i bought pro version of events manager, however i face many issues, with google maps integration, search form not appears in events page and many styling issues.

    today is a 6 day since i submitted my ticket and no response.

    i can see only one person replying to people. i hope he reads my review and help me to solve my issues or issue refund for money paid.

    • This topic was modified 2 years, 6 months ago by mohamettarik.
    • This topic was modified 2 years, 6 months ago by mohamettarik.
    • This topic was modified 2 years, 6 months ago by mohamettarik.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Marcus (aka @msykes)

    (@netweblogic)

    2 years, 6 months ago

    hello, I’m sorry for the delay in one of your tickets, usually, we aim to reply within a business day. It seems in your case one ticket fell through the cracks for a few days.

    However, you did receive a reply already for all your tickets that I can see before your review was submitted. You’re welcome to get in touch with me directly if you’re still experiencing support response issues, I have facilitated my email in one of your post threads.

    Thread Starter mohamettarik

    (@mohamettarik)

    2 years, 6 months ago

    Thank you, yes i have a reply to share access credentials and no response. Allow me to send you on mail.

    appreciating your response as a plug-in author.

    Thread Starter mohamettarik

    (@mohamettarik)

    2 years, 6 months ago

    Thanks for offering your mail but i reviewed all tickets and posts can not find your mail.
    However i have submitted connection request for checking my stage site for testing, hope i get a solution.

    Thread Starter mohamettarik

    (@mohamettarik)

    2 years, 6 months ago

    Hello again,

    kindly have a look on the attachment. do you see that is fine ?

    View post on imgur.com

    Plugin Author Marcus (aka @msykes)

    (@netweblogic)

    2 years, 6 months ago

    Hi Mohammed, I see your account on our support site and that someone has been answering you. I think you’ve posted on a few threads for the same issue but there’s one ticket I’m aware of that we’re looking into already.

    Please bear in mind that the review pages aren’t monitored, we don’t provide support in this area but our Pro support forum is your fastest way to get a reply. I hope we can sort your issues out and maybe you’ll want to revise that 2* review 😉

Viewing 5 replies - 1 through 5 (of 5 total)
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