Support » Plugin: ShortPixel Image Optimizer » Very very unsatisfying I felt cheated

  • drradoicic

    (@drradoicic)


    It ,,reoptimizes,, and ,,reoptimizes,, already optimized images by 0.18% or 0.28% thus draining mine paid quota, besides it made some of my images blurry

    • This topic was modified 1 month ago by drradoicic.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    Hi @drradoicic,

    I’m sorry you encountered this issue, first of all.

    ShortPixel does not re-optimize images already optimized, therefore what you mention is probably happening because another plugin is altering/deleting our logs from the WordPress metadata.

    If you contact us here, we will be more than happy to help you resolve this 🙂

    Looking forward to hearing from you!

    drradoicic

    (@drradoicic)

    Thank you for your prompt response and false cordiality

    But please do not lie

    It does cheat and re-optimizes btw It just did that again to a several hundred pictures and it still does it

    I can send you the screen shots or you can check your logs you have my contact data, this is my API 8DSZ1NJDShIxFgyV91xs

    As soon as I finish this communication I will delete it, I am glad I was careful enough not to pay monthly.

    Plugin Support Gerard Blanco

    (@sixaxis)

    Hi @drradoicic,

    Like I said, if you contact us here, we will be more than happy to help you resolve this. Our clients are happy with our support, so it’s worth to give it a try 😉

    Best,

Viewing 3 replies - 1 through 3 (of 3 total)
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