We are sorry to hear that you have had such a non-positive experience.
Note that at the end of your Trial period, your subscription will become a Free plan that allows you to translate until 2000 words.
As long as you’ll translate less than 2000 words, the translation account will be active on your website and you’ll keep your translations in your Translation List.
Note that if your account is Free and inactive, i.e there are no API requests for several weeks, the project can be automatically deleted.
If you’re translating more than 2000 words, Weglot can stop working fine as long as the limit of translation is exceeded. You’ll here able to either reduce the word counter or maybe try to work with a plan that can fit better with your translation needs.
We could not locate your account with your username.
Please contact our team at email@example.com so our team members can discuss your concerns in more detail.
You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin
The Weglot Team