Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Very poorly designed Plugin

Very poorly designed Plugin

  • jvblondon

    (@jvblondon)


    8 months, 2 weeks ago

    Don’t buy this plugin. Complete waste of money. The features are half baked, nothing works. The support has standard answer “we are working on it and will let you know”. Which they will never come back to.

    Please don’t pay for this plugin. All free features are good, all the add-ons that you pay for are very badly integrated, difficult to enable and even after enabling functionality is cluttered and does not work as expected.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    8 months, 2 weeks ago

    Hi @jvblondon

    I reviewed all of your tickets in our priority support system and just sent you a message there in the hopes that we can resolve your issues. Let’s definitely keep the conversation going over there.

    If we can’t help you to resolve the outstanding issues we’ll even extend the 30-day refund policy in this case since you’ve been a paying customer for just a few months. Your success with online donations is our number one priority.

    Your issues seem to be related to export and import of donation data and the Gift Aid add-on, but I’m looking for as much clarity as possible from you because I don’t currently fully understand your overall goal and how our premium add-ons are not living up to your expectations.

    I do appreciate the kind words about our free features, as we work very hard to ensure that GiveWP is the go-to choice for organizations that can’t afford upfront costs in online fundraising.

Viewing 1 replies (of 1 total)
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