• A potentially great system for managing events, but if something doesn’t work then the support is basically non-existent.

    Don’t rely on this plugin for anything but a small website where you are able to manually take and fix bookings when you inevitably come across a bug that causes double-bookings/blocks people from booking/doesn’t update online payment status/doesn’t email customers (these are just a handful of the outstanding bugs currently on the support forum that have been ‘with the devs’ to fix for MONTHS).

    The support in the ‘pro’ paid version consists of a private forum to post your problem to. It is full of people pleading over-and-over again for months to fix fundamental flaws and bugs, and the first line support technician just replying over-and-over that they have ‘raised it again with the devs’. In the meantime people’s businesses are losing custom or having to refund customers because the booking system has done something wrong due to a bug.

    The only real replies from the plugin authors are where the support technician answers basic functionality questions like “how do I do x,y,z”, but if there is a bug (of which are many and frequent) then there is absolutely no chance of a speedy resolution or any comeback.

    There is no support email address, no support telephone line, no SLA, no comeback if your site doesn’t work because of a bug…and the limited documentation is out-of-date as well!

    But, if you just want something to manage events, present calendars, take bookings (with payments if you are brave) then the plugin has potential to be useful.

Viewing 1 replies (of 1 total)
  • Plugin Author Marcus

    (@msykes)

    Hi Steve,

    I’m sorry to hear you’re having issues with the plugin. If you get back to us via our contact form, providing your username on our site, I’ll be sure to personally follow-up your issues reported on our support forums and make sure your issues are attended to.

    You can contact us here – https://wp-events-plugin.com/contact-us/

Viewing 1 replies (of 1 total)
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