• One of the main reason I bought this plugin was the “documents” feature. But there is no document tab on the front end. Also, support is very slow. I’m still waiting for a response from last Thursday (4 days).

    Read the forums first and take an informed decision. Also, do not buy the product with a discounted price, they will not give a refund with the offer.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @thebengalboy Why did you report this review?

    Plugin Support Mehedi Hasan

    (@thebengalboy)

    Hello @jdembowski

    I have reported this for reviewing. I found it not a valid review(Maybe). Let me explain what I’m thinking.

    First of all, WPERP is an open-source and a free plugin. It doesn’t have any Pro or Paid version. So, how did he/she bought WPERP where it doesn’t even have a Pro version?

    Yes, WPERP created a place for the WordPress developers, which is an open place, anyone can create extensions for WPERP, that can be free or paid.

    So, if someone purchases an extension from somewhere, that’s really not the plugin’s problem and I’m not sure how one can provide a rating based on his/her extension behavior.

    Document Manager is not a core feature of WPERP. But, yes, he might have purchased it from WPERP website or the document manager can come from the WPERP core development team.

    As far as I know, the forum doesn’t allow discussing anything related to paid extensions/plugins.

    Also, if someone purchases extensions without reviewing the refund policy, and provide a negative review for the core plugin after getting refused to be refunded, I’m not sure if this can be valid. You have the rights reviewing.

    Thanks

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Thank you for explaining.

    First of all, WPERP is an open-source and a free plugin. It doesn’t have any Pro or Paid version. So, how did he/she bought WPERP where it doesn’t even have a Pro version?

    This may be true but your plugin page references this part.

    ♦️COMPLETE HR MANAGEMENT DIRECTLY ON YOUR WORDPRESS SITE♦️

    And points to this page.

    https://wperp.com/hr/

    Which starts with link to pricing.

    https://wperp.com/hr/pricing/

    That opens the door to reviews like this. And you’ve admitted that too when you wrote this. I’ve added some emphasis to the important part.

    Document Manager is not a core feature of WPERP. But, yes, he might have purchased it from WPERP website or the document manager can come from the WPERP core development team.

    Basically, you made this review valid because your plugin page advertises here for add-ons and paid services.

    I really need to save this next part as a stock reply. I’ve been using it a lot lately.

    There are no customers here, just opensource users of code. There are no companies here, just people who have contributed their opensource code and time. Commercial, pro, refund or even pre-sales conversations have no place in these forums. You and your colleagues are not company representatives here. You’re volunteers supporting your contribution of code on this site.

    The one exception is reviews. When a plugin or theme upsells either here or in the user’s dashboard then that feedback is permitted.

    Any of your customers for the “pro” version or services related to this plugin or they got there from here are invited to leave a review related to this plugin, premium or not.

    That’s not true for any customer support. If any of your customers post here for any support or anything related to the pro version or services even pre-sales, then the topic will be closed and they will be informed to ask you on your own site.

    This all can be hard to follow and that’s fine. But this is a valid review and will remain here.

    If you or anyone needs to contact the moderators about this then you can do so via the Slack #forums channel.

    To use that channel you need a Slack account. You can obtain one via these instructions.

    https://make.wordpress.org/chat/

    If you do use Slack, please do not direct message (DM) me or any moderator about this. Use the #forums channel as that’s what it is for.

    Plugin Support Mehedi Hasan

    (@thebengalboy)

    Hello @abdielflorespr

    I’m really sorry to hear the Document Manager did not help you. However, the refund policy was well described but maybe you somehow missed.

    Anyway, we’ll try focusing on that to avoid such kind of misunderstanding. But, if you have any concern regarding the paid extensions, please feel free to contact us 🙂

    Thanks

    • This reply was modified 1 month, 1 week ago by  Mehedi Hasan.
    • This reply was modified 1 month, 1 week ago by  Mehedi Hasan.
Viewing 4 replies - 1 through 4 (of 4 total)
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