Very frustrating customer service

  • D

    (@clocksaysnow)


    1 year, 7 months ago

    Iubenda customer support is EXTREMELY SLOW to respond. Worse yet, Iubenda’s customer support is extremely frustrating to deal with. Each time I contact the company for guidance, I feel that I’m receiving incomplete, vague, jargony, and confusing answers. I’ll be switching to another company.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author iubenda

    (@iubenda)

    1 year, 7 months ago

    Hello, thank you for your review.

    We’re truly sorry to hear that. Providing excellent customer support is of the utmost importance to us.

    Can you provide us more info like the ticket number where you received assistance, so we can reach you again and try to help you?

    Please remind that, if you are a paying customer, WordPress guidelines don’t allow us to provide support for premium users here, in that case can you please reach us by opening a support ticket on http://www.iubenda.com or send your request to info@iubenda.com with the subject “WORDPRESS-PLUGIN” to speed up the ticket management process?

    We will manage your ticket with high priority. Thank you for your cooperation!

    • This reply was modified 1 year, 7 months ago by iubenda.
    • This reply was modified 1 year, 7 months ago by iubenda.
    TheAurelien

    (@theaurelien)

    1 year, 2 months ago

    Hey iubenda support, I need to contact you but your email address info@iubenda.com has issues.

    I’ve received 2 x notifications stating “The email account that you tried to reach is inactive.”

    Is this email account still active? Is there another way to reach you?

    Why don’t you have a proper support ticketing system like other companies of your size? It seems strange to have to send you a regular email to an address that doesn’t even work…

    Please let me know as we need your help on a frustrating topic.

    Thanks,

    TheAurelien

    (@theaurelien)

    1 year, 2 months ago

    Never mind, I found your support form in the small “Help” green button stuck vertically on the right hand side… not very easy to see when you already show a “Support” section within the page.

    Perhaps your web designer could improve the UX?

    Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)
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