Very frustrating customer service
-
Iubenda customer support is EXTREMELY SLOW to respond. Worse yet, Iubenda’s customer support is extremely frustrating to deal with. Each time I contact the company for guidance, I feel that I’m receiving incomplete, vague, jargony, and confusing answers. I’ll be switching to another company.
-
Hello, thank you for your review.
We’re truly sorry to hear that. Providing excellent customer support is of the utmost importance to us.
Can you provide us more info like the ticket number where you received assistance, so we can reach you again and try to help you?
Please remind that, if you are a paying customer, WordPress guidelines don’t allow us to provide support for premium users here, in that case can you please reach us by opening a support ticket on http://www.iubenda.com or send your request to info@iubenda.com with the subject “WORDPRESS-PLUGIN” to speed up the ticket management process?
We will manage your ticket with high priority. Thank you for your cooperation!
- You must be logged in to reply to this review.
