Hello @romz2023
Thank you for your feedback.
I found your ticket (judging by the nickname) please note that the specialist responded to you https://prnt.sc/RHPhPrJdnEJI but no more messages from you have arrived.
Please check your spam folder, this can also happen if there was a typo in the email when creating the ticket.
You can also write directly to the support service email: woobewoosup@gmail.com
Regarding crashes, there were no similar requests from other users, the reason for what is happening is most likely a conflict with some other plugin or errors on the site, please respond to the support service messages, we will solve the issue. I asked the specialist to contact you again via ticket.
Hi Nick, apologize for the negative review I left for your plugin. I had actually submitted a similar issue last month, specifically in early August, but unfortunately, I never received a response. It wasn’t until I submitted another ticket on August 24 that I got a reply. If you’re able to help me resolve the current problem I’m experiencing, I’d be happy to reconsider and update my rating.
After conducting a thorough investigation, I’ve ruled out any plugin or theme conflicts by disabling all plugins except for this plugin. I suspect that the large number of product tags (50,000) in our store might be the root cause of the problem. Specifically, when I attempt to edit a filter containing a tag filter, the page becomes stuck in a loading state and eventually crashes, displaying an ‘Aw, Snap! – Error code: Out of Memory’ error. However, editing filters with only product categories works seamlessly and similarly, when I removed all tags, the issue was resolved. This leads me to believe that the issue is specific to tag filters, likely due to the large number of product tags.
Could you please investigate and resolve the issue with the product filter when using filter tags? As our product catalog continues to expand, we expect the number of tags to increase, and it’s essential that the filter functionality can efficiently handle our current 50,000 tags and accommodate future growth.
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This reply was modified 2 months ago by romz2023.
Hi @romz2023,
Please pay attention to my previous reply, it contains a screenshot of our specialist’s reply to your request in August. Also, you are currently communicating with him in the thread that you created in August and can review the message history.
Regarding the problem that has arisen, we have not encountered similar requests at the moment, so the problem is unlikely to be in the plugin directly. Or it is related to a specific configuration of the site/server.
We will certainly help solve it, but for debugging we need temporary access to the dev copy of the site (preferably, since there may be questions about the server configuration) or its full backup for local deployment.
Please resolve the issue with the 403 error that our specialist reported to you in the support ticket.
Hi @romz2023,
Please check your email, we have not received a response from you to the last 2 messages in the ticket.