Hi @danielmo432, First of all, we are extremely sorry to hear that we couldn’t match your expectations. But, we can assure you our team is always there to help you out with any issues.
Regarding the refund, our team has already issued a refund for the eligible part of the order, as per our refund policy.
Furthermore, we always want to resolve any of the issues faced by any of our free/paid users. Hence we also tried to arrange a Skype call with you, so you can communicate with our technical team directly.
We are reaching you here, in case you missed our emails. @danielmo432, you can simply reply to our mail so we can share the skype handle there. Our team can look into your issues and provide solutions.
It would be our pleasure to serve you if you still haven’t changed your mind.
Regards,
WCMp Team
WCMP the problem isn’t your willingness to resolve bugs. The problem is that each time I run into a bug, it takes days to resolve. As an entrepreneur, I don’t have time to spend to do this. I spent $360 to buy a product that works. Not one that I consistently run into bugs with. I appreciate your willingness and help but unfortunately, the product itself is where the problems are. I’ve revised my review to two stars due to getting my money back for the $100 additional plugin.
Wait it’s non-refundable?? It doesn’t clearly state that on the bundle product page NOR the terms and conditions you tick and accept on the order form!
No one is going to read the refund policy in the footer when they initially are not thinking about refunding a product they are about to buy.
It looks like I’m going to struggle getting my money back for similar reason you mentioned above, may have to take it up with Paypal. They should actually say it on the product page where they have a discount, but instead temp you into buying a ‘good deal’ offer without explaining all the conditions of the sale upfront.
Hi @danielmo432, thanks for sharing your concern.
We do provide a refund for our each individual addon, by offering 30 days refund policy.
However, we don’t offer any refund request on bundled products, the reason being it has a huge discount associated with it.
That is why we do request our every user to go through the policies before buying, it is also included in our checkout page.
However, we provide support over live chat, Forum, mail to ensure each and every query of our users has been resolved.
The no refund on bundled items is neither on the product page itself for the bundled items nor on the checkout and entire sales process. It isn’t on the tick box for the terms and conditions either that actually links to license terms instead of full terms and conditions. I will be taking this up with Paypal.
Aaah I see you have just placed the refund policy on the checkout page since I have made my post, so you are liars now are you?
@maguild, yes we linked the refund policy in the checkout page, as per your suggestion.
However, the refund policy page along with other privacy pages was there in the site’s footer form many years.
