Support » Plugin: Video Background » Very bad support while the Plugin was not working

  • kaftakis

    (@kaftakis)


    I have bought the Plugin two weeks ago. The Plugin have had PHP errors. I contacted to the support and they told me that they will fix it with the Hosting Company. That was 6 Days ago. I have sent questions after that and i don’t get any answer.

Viewing 2 replies - 1 through 2 (of 2 total)
  • eamel

    (@eamel)

    My guess is, the author has collected his money. Why bother supporting afterwards?

    Consumer-friendly isn’t what it used to be.

    If the support was properly done, I would have bought it too. Now they can stick it somewhere dark.

    Plugin Author Blake

    (@blakedotvegas)

    Hi kaftakis,

    I apologize for the delayed support times!

    There was a small issue that some users were experiencing with PHP that actually had issues within WordPress. I haven’t heard back from you but I hope to hear from you soon on the Push Labs support page to get this issue situated!

    Thanks for using Video Background & Video Background Pro!

    Blake

Viewing 2 replies - 1 through 2 (of 2 total)
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