Support » Plugin: Pootle Pagebuilder - WordPress Page builder » Very bad support after mistake/buying software

  • I bought this page builder module because the free option didn´t work with Woocommerce.
    That´s why tried the full version, but I made a big mistake buying this software and a little compassion from this company is not known.

    Used it no more than half a hour because there were too many problems with it, didn´t work correctly with different themes. I installed different themes, maybe it was a theme problem.
    They claimed on website that´s working with all themes, so the theme was not a problem, but for 100% the buider.

    But the most worst thing is that I didn´t like the whole module layout, how it was setup, the logics from it. There are much better ones. So there was not interest from me to fix the different problems.

    So I sent an email and asked about refund. The only answer I got is “we don´t refund, if you have technical problems send a support ticket”. I only used and tried it for half a hour.

    After sending several emails to Jamie he hasn´t guts to answer again. For sure he doesn´t like difficult questions and most of all, no questions about refunds.

    We work for many years with Magento, Opencart and WordPress, but never had a company with customer service like Pootlepress company.
    Developers who are looking for page builders, beware and look for companies who give better or normal support and answer their email correctly.

    Not the software makes your company, but software with service and customer support, and that´s what´s this company totally missing.

    The only intention from this company is to get the most money, if clients are not satisfied with their software, they don´t care about it.

Viewing 1 replies (of 1 total)
  • Plugin Author pootlepress

    (@pootlepress)

    Hi Ray,

    I’m sorry for your experience, but as discussed, we ask that customers submit a support ticket so we can try to help them solve any issues (before issuing refunds).

    We have a dedicated support desk, so it’s a good way of making sure that any problems don’t get missed.

    fyi i was travelling in India on business last week, which was also why i asked you to submit a support ticket.

    If you want to submit one now , here’s the link again pootlepress.com/support-form

    kind regards
    jamie

    • This reply was modified 1 year, 3 months ago by  pootlepress.
Viewing 1 replies (of 1 total)
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