Very bad support

Woo commerce provides very bad support. They treat you as if they make you a favor providing a late answer or no answer at all, as WC is a “free plugin”. Therefore, you should be humble and feel grateful for whatever they are willing to give as “support”.

For a plugin that claims to be among the most used shopping carts in the world, one can expect more.

True, Woo commerce core is a free plugin; but there is a huge community of paid plugins around it. Whoever is collecting the money of the WC plugins must be aware how harmful it can be to have the core plugin providing such a bad customer support.

Customers and developers do expect a lot more from the plugin support. I have posted twice for an issue, which I guessed would be very simple to resolve, without an answer. I had to go to GITHUB where I got my answer in less than 24 hours.

Finally, if Automattic is behind this plugin, they should care more and provide outstanding support, rather than doing it so poorly.

Thanks

• This topic was modified 7 years, 6 months ago by Dinamicore. Reason: Improvement