Hello there Robert !
Thank you for taking the time to share your feedback. We really appreciate it.
Now regarding your comment :
1. Our plugin is compatabile with WPML for translations, If you faced any problems while trying to use WPML on your poll, please report it to our support.
2. Could you please clarify the part where you mention that our three plugins do not communicate well with each other ? You reported some errors that were happening on your audio files poll but didn’t mention any integration problems. We would like to know more about it please.
3. Our support answered your question about grating points to your users, our plugin does not support this feature at the moment and our support agent suggested using a third party plugin to acheive your goal.
4. We has a big number of tickets to deal with, and we really appologize for not being able to assist you the way we previously did. You’ve reached out to our support and we tried our best to help you out.
5. Regarding your refund request, we’ve sent you a full response by email to explain your case according to our refund policy mentioned on our website.
Our goal is to serve our clients in the best way we can. We’re very sorry to hear that you were not happy with our services. Please us know if there is anything else we can do to make it up to you.