Hi @eshap,
Thanks for taking the time to share your experience, and I am really sorry for the trouble this has caused. I understand how frustrating it is when a form that you rely on for leads suddenly stops sending entries.
WPForms itself does not turn off or stop sending on its own, but there are several common issues that can cause emails or entries to stop arriving, such as changes in your hosting configuration, mail server issues, spam filtering, or conflicts with other plugins or themes. We definitely want to help you identify exactly what happened in your case and make sure you are not missing submissions going forward.
If you are open to it, please contact us through our support form with your site details so we can take a closer look and help you get this resolved:
https://wpforms.com/support/
When you reach out, it would be very helpful if you could include:
- The URL of the form that stopped sending
- Whether entries appear in WPForms » Entries
- Any recent changes on your site (new plugins, hosting changes, etc.)
We take reliability very seriously and would really appreciate the chance to investigate this with you and help restore your confidence in the plugin.
Thanks, and have a great one!
