I had a very bad experience with SUCURI, I subscribed with a business subscription for $500, and they put my website offline for 2 days, a lot of problems, they don’t care about the website at all, support team without support skills, they badly modified dozens of server configuration files, and they destroyed everything claiming that they cleaned up malware, besides all of this, they don’t have a support chat, the response to the ticket after many hours with no solutions, I believe they’re teaching themselves using clients as learning materials.
After all, I ended up working on fixing the files, hiring professionals to fix what SUCURI corrupted, and migrating to another server since they had the access and they kept logging in and changing files…
It was a complete disaster.
Less than a week with this experience, they refused to refund after all.
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