Support » Theme: Astra » Vertical text when loading

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hi @webcart,

    This is a common thing when you are using a cache plugin on your site and not related to the theme you are using.

    I hope that will help. Feel free to reach out to us if you have any further queries.

    Kind regards,
    Herman 🙂

    Thread Starter webcart

    (@webcart)

    Thanks for your prompt reply.
    What free cache plugin do you suggest to work with Astra theme?

    Hi @webcart,

    Can’t say much about this kind of question. A plugin works well for someone, could be vice versa for another else. You might want to refer to this article to find the best one for you.
    
    I hope that will help. Feel free to reach out to us if you have any further queries.

    Kind regards,
    Herman 🙂

    Thread Starter webcart

    (@webcart)

    Thanks for the reply @herman,
    However I have a staging site of this site without any cache plugin and the vertical text issue is the same there, so I guess the problem is not related to a cache plugin.
    I tried to load the page without any CSS codes but still the same.
    That’s why I suspect it is an Astra theme issue and I will be happy to know how to solve it.

    Hi @webcart,

    What about the server cache? Does your hosting provider manage their users’ site cache? And is it possible to share with us your staging site URL?

    Kind regards,
    Herman 🙂

    Thread Starter webcart

    (@webcart)

    Hi @herman
    As far as I know I do not have server cache managed by my hosting providers.
    The staging site is hosted on a different server and the problem is the same.
    Here is the url:
    Stage-site

    Hi @webcart,

    Thank you for the staging site URL.

    Are you using a lazy-load plugin or something that gives you a lazy-load feature on your site? What if you try to disable it and see if it solves the issue.

    Please do let us know how you go.

    Kind regards,
    Herman 🙂

    Thread Starter webcart

    (@webcart)

    No Lazy Load plugin nor cache plugin are installed on the staging site.
    I even shut down all the plugins in the staging site except woocommerce and still the same behavior.
    Now only woocommerce and wordfence are on.
    I tried Twenty Twenty theme and the problem is gone.
    I put again Astra (parent) and problem is the same.
    All experiments are on the staging site.

    Hi @webcart,

    I notice that the vertical text behavior is only happening on this page and not on the other pages of the staging site. Do you have “something” on that page that probably causes this behavior?
    
    Anyway, if you like, you can reach out to us through our Support Portal so we can take a look at this further? Please just make sure you mention this topic when you create a ticket, so we can monitor them both.
    
    Kind regards,
    Herman 🙂

    Thread Starter webcart

    (@webcart)

    Hi @herman,
    Thanks for your reply.
    I copied the shortcode to the page /about/ and the same issue.

    Hi @webcart,

    So you are using a shortcode for that. Is it a shortcode from a plugin? If so, what plugin is it?
    
    Looking forward to hearing from you.
    
    Kind regards,
    Herman 🙂

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Vertical text when loading’ is closed to new replies.