Support » Plugin: Ninja Forms - The Easy and Powerful Forms Builder » Version 3.1.2 doesn’t send e-mails

  • Resolved marthajean

    (@marthajean)


    It also doesn’t redirect users to my “thank you” page after they hit the submit button.

    This problem began right after I updated to 3.1.2. I’ve never experienced anything like this with previous updates and I’ve been using Ninja Forms since 2015.

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  • Plugin Author klhall1987

    (@klhall1987)

    Hey Martha,

    I’m sorry this is happening to you. I just tested this functionality locally, I couldn’t replicate this issue locally. Could you temporarily disable all other add-ons except Ninja Forms and any Ninja Forms add-ons that you have and switch to a default WordPress theme like TwentySixteen?

    If your still having this issue after disabling other plugins and switching to a default theme, please check out our troubleshooting documentation here: https://ninjaforms.com/docs/troubleshooting-email-problems/
    Also, many email hosts will reject emails sent “To” and “From” the same address. Can you make sure that you are using different email addresses in the “To” and “From” fields in your Email notifications.

    As a test, can you try a service like MailGun to manage your email? http://wpninjas.com/sending-email-with-mailgun/

    If that doesn’t work you’ll need to contact our support team at the following URL.

    Support Contant Forms:
    https://ninjaforms.com/contact/

    Thanks,

    Kenny
    WP Ninjas, LLC

Viewing 1 replies (of 1 total)
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