Support » Plugin: CDN Enabler » Version 2.0.0 of CDN Enabler is causing site issues

Viewing 15 replies - 16 through 30 (of 36 total)
  • Thread Starter Luke Cavanagh

    (@lukefiretoss)

    @coreyk

    Any update on the enhancement?

    Thanks for the info you provided about the odd responses from the CDN.

    @lukefiretoss I’ll have an update ready for download within the next 24-48 hours. 🙂

    Our issue that we discovered is that if CDN Enabler is used with the Divi Builder plugin (not the theme) it is causing timeout on Divi Builder when editing pages. Divi Builder version 4.9.0
    CDN Enabler version 2.0.0

    Reverting to 1.0.9 resolves the issue

    Consistently breaks the site on testing. Would update again but dont want to leave the site front end down.

    Thread Starter Luke Cavanagh

    (@lukefiretoss)

    @mjkraus I would open a new support thread for that issue.
    https://wordpress.org/support/plugin/cdn-enabler/

    @coreyk Thank you for that info about the upcoming update.

    • This reply was modified 1 year, 4 months ago by Luke Cavanagh. Reason: clarify wording

    The last update crasched our site, as it replaced all domain links with the IP address, which isn’t a possibility using a secure connection as it is not part of the certified domain.

    We had this plugin on auto-update and have spent a few days on discovery.

    Reason is, it seems v.2 of your plugin requires several things to be updated in setup, and with auto-update they were not changed, hence the site broke.

    For now we have disabled this plugin entirely.

    Kind regards

    @lukefiretoss maybe the folks at Nexcess might want to alert their customer base that upgrading CDN Enabler will break their sites? As of yesterday support wasn’t even aware of this issue.

    To whomever this is applicable to going forward, please open a new support thread if the subject is different. That will help us provide the best support and resolve any issues that you may be experiencing. This thread is related to the old CDN URL setting in version 1.0.9 where having a file path is required. A solution to still be able to add a file path to the rewritten URL will be added in the next update.

    @mjkraus A temporary workaround for the issue with the Divi page builder is adding pagespeed as an exclusion in the CDN Enabler settings. I’ll fix the underlying issue that is causing this. If you need any further assistance this or setting up the plugin please open a new support thread.

    @pensegi The backend is updated on when the plugin is initialized, not during the actual plugin update (whether that is manual or automatic). The old CDN URL value is taken as the new CDN Hostname. If you need any assistance troubleshooting this or setting up the plugin please open a new support thread.

    @madjax, @lukefiretoss In the next update it’ll be improved how the settings are converted to prevent this from occurring.

    I’m afraid it seems the old URL was not used, as we had the domain in the links Wednesday and after update the url had changed to the IP, which caused the links to fail https validation. On providing the possibility of auto-update, it is important this stays as before, or sites will fail as ours did. So if there is an update needed, please allow for an intermediate step and once installed request to user to update to the new settings. As our page is used for sales and marketing, loosing a few days to look for what caused the IP to be shown (which has many different possible causes) means loss of business.

    It was working with your plug-in active before the update, but we discovered Thursday the site looked like a page from the 1990th, practically all css and js gone. A lot of error checking and testing one plug-in at the time led us to find that CDN Enabler caused this.

    I know this wasn’t intentional, but having an intermediate transfer of settings is good, it will keep us happy. 😉👍

    Regarding the thread, I replied to the one mentioning incorrect links in v.2.0.0. so I think this was the correct thread.

    Thread Starter Luke Cavanagh

    (@lukefiretoss)

    @madjax

    Nexcess support is aware of the CDN Enabler 2.0.0 issue with the Nexcess CDN.

    Thanks @lukefiretoss – but yesterday morning they were not, and offered nothing but canned responses and blamed it on me misconfiguring things.

    Also as of right now, I have received no pro-active notification from Nexcess to warn of this issue, nor is it listed in the announcements section of the control panel. Just sayin’ – you guys have tools at your disposal to save customers headaches but they’re not being used.

    I can’t fault Nexcess for getting blindsided by another developer’s release, but I can be pretty annoyed that this knowledge is not being shared with the users of the platform.

    Thread Starter Luke Cavanagh

    (@lukefiretoss)

    @madjax

    Let me call you now.

    • This reply was modified 1 year, 4 months ago by Luke Cavanagh. Reason: clarify wording

    @lukefiretoss if you check my profile here, you’ll see my website and you can contact me through there.

    Thanks for the call @lukefiretoss – appreciate your understanding of how frustrating this can be, and how Nexcess could have used communication tools better in this situation.

    Thread Starter Luke Cavanagh

    (@lukefiretoss)

    @madjax

    Happy to listen and pass on all of the valid feedback you had.

    Thread Starter Luke Cavanagh

    (@lukefiretoss)

    @coreyk

    Any update on the new version of the CDN Enabler plugin?

    Will it be released today?

Viewing 15 replies - 16 through 30 (of 36 total)
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