Version: 14.13 – No activity

Hi @slavaws,

Thanks for reaching out!

Could you please let us know if you’re using any caching plugins or a CDN on your site? If so, please make sure to clear all layers of cache (including server, plugin, and browser cache).

If you’re using a caching plugin that has JavaScript file combination enabled, try temporarily disabling that option and check if the issue gets resolved. It’s possible there may be a conflict affecting the tracker functionality.

There might be an issue with the tracker on your site. We have a complete troubleshooting guide that can help you debug the tracker performance here:
https://wp-statistics.com/resources/troubleshoot-the-tracker/

Also, please go to Statistics – Settings – General, click on Open Debugger, and check if both Tracker.js Status and Hit Endpoint Status show as Successful.

Could you also please share your site URL with us so we can check the tracker functionality on your end?

We’re here to help you get this resolved as quickly as possible. Looking forward to your response!
Best regards,

Thank you for the update.

We recommend setting the Tracking Method to “Client Side Tracking (Recommended)” for optimal performance.

However, it’s possible that the “Bypass Ad Blockers” option was enabled before the update, and the tracker file may not have been updated correctly during the process. This could potentially cause tracking issues.

To ensure everything is working as expected, please set the Tracking Method to Client Side Tracking (Recommended) and test the tracker in both states – with Bypass Ad Blockers enabled and disabled. Then check whether visits are being recorded correctly in each case.

Your feedback will help us confirm the proper behavior of the Bypass Ad Blockers option.

We truly appreciate your time and cooperation on this!
Best regards,