Version 12.4.5 Hid the Google Graphics

  • Resolved SimonBVynl

    (@simonbvynl)


    1 year, 7 months ago

    Hi, Just to let you know that I use the (free) slider version with the Verified by Trustindex image/link. When I updated to version 12.4.5. the Google graphics, star rating, images of the reviewers icon, all vanished. I’ve rolled back to version 12.4.4 and they are working fine. So I’m guessing it’s a bug in 12.4.5. Hope this helps. Page in question is https://will4adventurefirstaid.com/

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • carlosacevedoj

    (@carlosacevedoj)

    1 year, 7 months ago

    Hello SimonBVynl (@simonbvynl). I have exactly the same problem, where can I download the previous version? https://reformascoan.com/reformas-integrales-barcelona/ Thank you

    Thread Starter SimonBVynl

    (@simonbvynl)

    1 year, 7 months ago

    Hi Carlos, I used the Wp Rollback plugin https://wordpress.org/plugins/wp-rollback/

    Hope that helps you,

    Simon

    Plugin Support Laca

    (@lacadev)

    1 year, 7 months ago

    Hi @simonbvynl @carlosacevedoj

    Thank you for reaching us!

    To help us investigate and resolve the issue, could you kindly share the troubleshooting details? You can find these under the “Advanced” tab of the plugin in the “Troubleshooting” section. Simply click “Copy to clipboard” and paste the details to a service like Pastebin. Once uploaded, please share the generated link with us.

    Here are helpful visuals to guide you:

    Thank you again for your cooperation.

    Best regards,
    Laca from Trustindex

    Thread Starter SimonBVynl

    (@simonbvynl)

    1 year, 7 months ago

    Thanks Laca,

    Two things . . .

    1. I don’t want to reactivate the latest version of your plugin (12.4.5) and break the site again, so I’ve copied the info with 12.4.4. running.
    2. I don’t want to paste (or share the link) publicly. How do I reply privately to you please?
    Plugin Support Laca

    (@lacadev)

    1 year, 7 months ago

    Hi @simonbvynl

    Please send the troubleshooting text to support@trustindex.io with the subject line: “WP Support: Version 12.4.5 Hid the Google Graphics.”

    Thank you for your assistance; we’ll work on resolving the issue as soon as possible! 😊

    Best regards,
    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    1 year, 7 months ago

    Hi @simonbvynl

    Could you please update the plugin to the latest version and check if this resolves the issue with the images not displaying in the widget?

    If the problem persists after updating, feel free to get back to us, and we’ll be happy to assist further.

    Best regards,
    Laca from Trusrtindex

Viewing 6 replies - 1 through 6 (of 6 total)

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