Title: Verification required error
Last modified: August 7, 2023

---

# Verification required error

 *  Resolved [snarf555](https://wordpress.org/support/users/snarf555/)
 * (@snarf555)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/verification-required-error-2/)
 * I have Wordfence installed on my WordPress site. I have an app that I need help
   with so I created a user account for the company’s tech support to be able to
   log in with. They’re complaining that they can’t log in because they’re getting
   a “verification required” error. They say they are getting an email from the 
   system which apparently is to allow them to verify by clicking a link; however,
   there is no link to click on in the email. Can anyone please help?

Viewing 1 replies (of 1 total)

 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/verification-required-error-2/#post-16955225)
 * Hi [@snarf555](https://wordpress.org/support/users/snarf555/), thanks for your
   question.
 * Are you using reCAPTCHA on your login pages? Any “Verification Required” messages
   and emails are related to the message Google will send back when the user fails
   to be confirmed as human by reCAPTCHA checks.
 * We don’t receive information from Google about _why_ a human may sometimes receive
   a low enough score to always require verification. Generally, a “**reCAPTCHA 
   human/bot threshold score**” setting in **Wordfence > Login Security > Settings**
   of at least 0.7 should allow _most_ humans through on your site without having
   to verify every time. You could try reducing it to see if it helps here, though.
 * You could temporarily try disabling reCAPTCHA while the user is having trouble
   if you need them to immediately have access. However, as a more long-term solution,
   I’m puzzled that they wouldn’t receive a link. Do you think you’d be able to 
   get a copy of the email to make available for us?
 * Thanks,
   Peter.

Viewing 1 replies (of 1 total)

The topic ‘Verification required error’ is closed to new replies.

 * ![](https://ps.w.org/wordfence/assets/icon.svg?rev=2070865)
 * [Wordfence Security - Firewall, Malware Scan, and Login Security](https://wordpress.org/plugins/wordfence/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wordfence/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wordfence/)
 * [Active Topics](https://wordpress.org/support/plugin/wordfence/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wordfence/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wordfence/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/verification-required-error-2/#post-16955225)
 * Status: resolved