• Resolved daiwebb

    (@daiwebb)


    Hello.

    I am trying to use the User Registration plugin version 1.8.4 but the verification link in the email doesn’t work. When I click the link it just takes me to the ‘My Account’ page with a login form. Logging in returns a message stating the account is still pending approval.

    How do I fix this please?

    Thanks,
    Dai

Viewing 8 replies - 16 through 23 (of 23 total)
  • Hi @gpowacht, @daiwebb,

    We have your issues in our email and our developers are looking individually on your site personally. You will surely get an update from them as soon as there is any progress.

    Also, I will escalate the ticket myself to a higher priority so that your case gets more priority.

    Regards!

    Hi @sharmadpk03

    The issue will be solved soon?? Right now I have to let customers use the auto approved, sometimes I got spams login. Thanks in advance.

    Best Regards,
    Gail

    Thread Starter daiwebb

    (@daiwebb)

    No, this isn’t resolved. Annoyingly, somebody keeps marking these threads as resolved when they are not. Why? I’ll mark it as resolved when it is really resolved.

    The developers have been in touch via email and, although they haven’t resolved it, suggest there may be something wrong with my web server config that could be blocking it. They haven’t given me any suggestion as to what that may be though.

    @daiwebb @sharmadpk03

    This plug-in Ultimate memeber version 2.1.6 not generate the link.. The email created send to customers but no LINK. FYI.

    Thanks,
    Gail

    THis issue not resolved yet, please change status..

    Hi @gpowacht, @neelam7990,

    Please create a different support ticket even if you are facing similar issues. It helps us to keep better track of the issue.

    And @daiwebb, please let me know if you are still facing issues. If you are still facing issues then please create a new ticket so that we can have a fresh start for debugging if the issue is still there.

    Regards!

    Thread Starter daiwebb

    (@daiwebb)

    Yes, I am still having issues, it is not resolved.

    What is the point in creating a new ticket?

    Hi @daiwebb,

    Please update the plugin to the latest version and let me know if it resolves your issue or not.
    Also, I have just tested it in my local environment in the latest version and the verification link works fine.

    One more thing, please let me know what is the login option that you have selected in the Individual Form Settings. Find individual form settings here: https://docs.wpeverest.com/user-registration/docs/individual-form-settings/

    Let me know and I will get back to you.
    Regards!

Viewing 8 replies - 16 through 23 (of 23 total)
  • The topic ‘Verification link doesn’t work’ is closed to new replies.