Title: Verification email
Last modified: June 25, 2021

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# Verification email

 *  Resolved [andygalliers](https://wordpress.org/support/users/andygalliers/)
 * (@andygalliers)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/verification-email-10/)
 * I am receiving a verification email every time I register to submit a ticket 
   as a new user. Where is this email controlled and can I change what email address
   it is sent from?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/verification-email-10/#post-14600729)
 * Hi [@andygalliers](https://wordpress.org/support/users/andygalliers/),
 * Are you using moderated registration? If so, or if you can check, go to tickets–
   Settings – Registration tab. There, check if you have moderate registration enabled.
   You can also choose if the agent and the user should receive new registration
   or only the user.
 * For the email notifications sender, you can do so by going to tickets – settings–
   emailst tab.
 * Let me know your test results.
 * Best Regards.
 *  Thread Starter [andygalliers](https://wordpress.org/support/users/andygalliers/)
 * (@andygalliers)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/verification-email-10/#post-14601885)
 * I am referring to the email that gets sent to the user when they register, I 
   was sent a verification email that I had to click to verify but not sure if they
   comes form the Awesome support plugin. Does this come from the plugin?
 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/verification-email-10/#post-14605558)
 * Hi [@andygalliers](https://wordpress.org/support/users/andygalliers/),
 * You can compare the content of the email with the templates from the tickets 
   settings (templates from registration and emails). Also, you can temporarily 
   deactivate Awesome Support and then register to check if there are email notifications.
 * Thanks.
 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/verification-email-10/#post-14734396)
 * Hi,
 * Marking as solved. Any questions you have, let us know.
 * Best Regards.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Verification email’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/awesome-support/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/verification-email-10/#post-14734396)
 * Status: resolved