Support » Plugin: Ninja Forms - The Easy and Powerful Forms Builder » Ver: 3.4.15 Update “Cleanup Orphan Records” unable to use dashboard

  • Resolved squallhajime

    (@squallhajime)


    Dear Support,

    After upgrade to Ver: 3.4.15. There are some updates at the dashboard.

    All updates are ok except Cleanup Orphan Records. It just keep hanging there at 1/4 bar and we are not able to proceed with the dashboard.

    Please rectify this ASAP!

Viewing 15 replies - 1 through 15 (of 21 total)
  • squallhajime

    (@squallhajime)

    What is this Cleanup Orphan Records? It just keep getting stuck at 36% and we are not able to proceed or create anything!

    Support request has been submitted. Please look into this urgently!

    squallhajime

    (@squallhajime)

    I have tired disable the plugin and reinstall the plugin and waited more than 2 hours still stuck at 36% on Cleanup Orphan Records!

    Can some support please advise how to remove it. Because of this update, the dashboard is locked and we cant do anything!

    l r

    (@lainyrache)

    I have the same problem ‘ Cleanup Orphan Records’
    hangs at 75%

    squallhajime

    (@squallhajime)

    There is this error. Not sure anything related to Cleanup Orphan Records issue.

    Source map error: request failed with status 404 Resource URL: https://domainname/wp-content/plugins/ninja-forms/assets/js/lib/backbone.marionette3.min.js?ver=bbe7966a44834b2494c56…… Source Map URL: backbone.marionette.min.js.map

    Plugin Author klhall1987

    (@klhall1987)

    Hi,

    I’m really sorry you’re seeing this issue. We want to help get this issue resolved. I wasn’t able to replicate the issue on my local install. Would you mind to submit a ticket to our support team(https://ninjaforms.com/contact/). We will need to take a deeper look at what might be going on.

    Thanks,
    Kenny

    squallhajime

    (@squallhajime)

    I have already submitted and no response yet!

    squallhajime

    (@squallhajime)

    this is really bad, because of internal plugin updates unable to proceed, it lock out all back-end function of the form.

    l r

    (@lainyrache)

    Hello I have submitted a ticket… thank you..

    squallhajime

    (@squallhajime)

    Hello support,

    ticket has been submitted. Please explain what is this Cleanup Orphan Records and why is it not running.

    Are you guys working on it?

    squallhajime

    (@squallhajime)

    i can confirmed that there are dashboard issues with version 3.4.14 and 3.4.15

    I re-roll back to version 3.4.13 and it is working fine.

    squallhajime

    (@squallhajime)

    3.4.15 version stuck

    2019-06-19-23-33-43

    djohnstonbmg

    (@djohnstonbmg)

    Same issue here… been stuck at about 90% for past 4 hours or so. Unable to edit my forms.

    zylonet

    (@zylonet)

    I can see I am not the only one having this problem. Is there a solution yet? I have 2 sites, separate servers having the same problem.

    Plugin Contributor Justin McElhaney

    (@jmcelhaney)

    @squallhajime @lainyrache @djohnstonbmg @zylonet
    We are terribly sorry about the troubles that the 3.4.15 version of Ninja Forms has caused for you. We are merging a fix and should be releasing a new version of the plugin in just a little bit.
    Let me know if you have any questions.

    squallhajime

    (@squallhajime)

    what is the status for this? It is still not solved yet!

Viewing 15 replies - 1 through 15 (of 21 total)
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