Support » Plugin: Ninja Forms Contact Form - The Drag and Drop Form Builder for WordPress » Ver: 3.4.14 update – Admin Dashboard Error

  • Resolved shokku


    In the WP Dashboard after the Ninja Forms Update, I can see everything except the Ninjna Forms Dashboard and my created Forms! “Submissions, Settings & Get Help” work though.

    In the browser console I see the following error: (domain name has been changed below)

    Source map error: request failed with status 404
    Resource URL:
    Source Map URL:

    The file appears to be there and in the correct folder (I can see it via FTP).

Viewing 12 replies - 1 through 12 (of 12 total)
  • I get a blank screen on dashboard as well.

    Console displays:
    Uncaught TypeError: Cannot read property 'replace' of undefined from underscores JS.

    My url has a weird parameter when clicking the dashboard as well:

    I too am seeing a blank dashboard after updating, but the error I see in console is a bit more detailed:

    Uncaught TypeError: Cannot read property 'replace' of undefined
        at Function.s.template (underscore.min.js?ver=1.8.3:1)
        at N.d.template (dashboard.min.js?ver=3.4.14:2)
        at Object.Marionette.Renderer.render (dashboard.min.js?ver=3.4.14:2)
        at N.d._renderHtml (backbone.marionette3…d153bf3f5a35b157:12)
        at N.d._renderTemplate (backbone.marionette3…d153bf3f5a35b157:12)
        at N.d.render (backbone.marionette3…d153bf3f5a35b157:12)
        at $ (backbone.marionette3…d153bf3f5a35b157:12)
        at (backbone.marionette3…d153bf3f5a35b157:12)
        at N.d.showChildView (backbone.marionette3…d153bf3f5a35b157:12)
        at N.d.onRender (dashboard.min.js?ver=3.4.14:1)

    also it appears to be loading a specific hashed location ?page=ninja-forms#requiredUpdates

    all the other tabs work, but I did also notice that when you are under Submissions, and choose a form to search for submissions on, the menu option “Dashboard” changes to “Form Builder”

    Same. Blank screen on the Dashboard and the url is appended with


    We’re experience the exact same issue since updating: blank dashboard with the same js error and url ending with #requiredUpdates.

    Plugin Contributor Justin McElhaney


    @robanna I responded to your support issue that you submitted to

    @bhclocal @webdragon @brandenbird @shokku
    Can you contact our official support chanel ( so we can take a closer look at what is causing this issue?

    @jmcelhaney support request submitted; thanks for your time and attention on this.

    Thread Starter shokku


    @jmcelhaney done and submitted, thanks in advance! 😉

    Same problem! Please help!

    @jmcelhaney support request submitted. Thank you for looking into this! 🙂

    Thread Starter shokku


    The new update “3.4.15” has fixed my issues.

    Thanks to the Ninja team for such a rapid response!

    Plugin Contributor Justin McElhaney


    For everyone that has not updated yet. Version 3.4.15 fixes the issue that you were having. I am sorry for the issue it caused.

    3.4.15 is causing the issue of “Cleanup Orphan Records” stuck. Unable to use the dashboard!

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Ver: 3.4.14 update – Admin Dashboard Error’ is closed to new replies.