Ver: 3.4.14 update – Admin Dashboard Error

Resolved shokku
(@shokku)

2 years, 11 months ago
In the WP Dashboard after the Ninja Forms Update, I can see everything except the Ninjna Forms Dashboard and my created Forms! “Submissions, Settings & Get Help” work though.

In the browser console I see the following error: (domain name has been changed below)
```
Source map error: request failed with status 404
Resource URL: https://www.mydomainname.co.uk/wp-content/plugins/ninja-forms/assets/js/lib/backbone.marionette3.min.js?ver=5.2.1
Source Map URL: backbone.marionette.min.js.map
```
The file appears to be there and in the correct folder (I can see it via FTP).

Viewing 12 replies - 1 through 12 (of 12 total)

brandenbird
(@brandenbird)

2 years, 11 months ago

I get a blank screen on dashboard as well.

Console displays:
Uncaught TypeError: Cannot read property 'replace' of undefined from underscores JS.

My url has a weird parameter when clicking the dashboard as well:

https://website.com/wp-admin/admin.php?page=ninja-forms#requiredUpdates
WebDragon
(@webdragon)

2 years, 11 months ago
I too am seeing a blank dashboard after updating, but the error I see in console is a bit more detailed:
```
Uncaught TypeError: Cannot read property 'replace' of undefined
    at Function.s.template (underscore.min.js?ver=1.8.3:1)
    at N.d.template (dashboard.min.js?ver=3.4.14:2)
    at Object.Marionette.Renderer.render (dashboard.min.js?ver=3.4.14:2)
    at N.d._renderHtml (backbone.marionette3…d153bf3f5a35b157:12)
    at N.d._renderTemplate (backbone.marionette3…d153bf3f5a35b157:12)
    at N.d.render (backbone.marionette3…d153bf3f5a35b157:12)
    at $ (backbone.marionette3…d153bf3f5a35b157:12)
    at constructor.show (backbone.marionette3…d153bf3f5a35b157:12)
    at N.d.showChildView (backbone.marionette3…d153bf3f5a35b157:12)
    at N.d.onRender (dashboard.min.js?ver=3.4.14:1)
```
also it appears to be loading a specific hashed location ?page=ninja-forms#requiredUpdates

all the other tabs work, but I did also notice that when you are under Submissions, and choose a form to search for submissions on, the menu option “Dashboard” changes to “Form Builder”
robanna
(@robanna)

2 years, 11 months ago

Same. Blank screen on the Dashboard and the url is appended with

?page=ninja-forms#requiredUpdates

bhclocal
(@bhclocal)

2 years, 11 months ago

We’re experience the exact same issue since updating: blank dashboard with the same js error and url ending with #requiredUpdates.

Plugin Contributor Justin McElhaney
(@jmcelhaney)

2 years, 11 months ago

@robanna I responded to your support issue that you submitted to ninjaforms.com/contact

@bhclocal @webdragon @brandenbird @shokku
Can you contact our official support chanel (ninjaforms.com/contact) so we can take a closer look at what is causing this issue?

WebDragon
(@webdragon)

2 years, 11 months ago

@jmcelhaney support request submitted; thanks for your time and attention on this.

Thread Starter shokku
(@shokku)

2 years, 11 months ago

@jmcelhaney done and submitted, thanks in advance! 😉

srw96601
(@srw96601)

2 years, 11 months ago

Same problem! Please help!

bhclocal
(@bhclocal)

2 years, 11 months ago

@jmcelhaney support request submitted. Thank you for looking into this! 🙂

Thread Starter shokku
(@shokku)

2 years, 11 months ago

The new update “3.4.15” has fixed my issues.

Thanks to the Ninja team for such a rapid response!

Plugin Contributor Justin McElhaney
(@jmcelhaney)

2 years, 11 months ago

For everyone that has not updated yet. Version 3.4.15 fixes the issue that you were having. I am sorry for the issue it caused.

squallhajime
(@squallhajime)

2 years, 11 months ago

3.4.15 is causing the issue of “Cleanup Orphan Records” stuck. Unable to use the dashboard!