• Resolved bronw3n

    (@bronw3n)


    Venmo button not displaying on mobile. Have I missed a setting or is this by design?

Viewing 15 replies - 1 through 15 (of 18 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, did you follow the instructions below?

    https://wp-express-checkout.com/venmo-payment-option-wp-express-checkout/

    Kind regards.

    Thread Starter bronw3n

    (@bronw3n)

    Yes I just double checked that and venmo is unchecked in the “Disable Funding” section

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, can you share the URL to page or post with the button, so that I can check in my mobile phone.

    Also what mobile phone did you use for testing?

    Thank you.

    Thread Starter bronw3n

    (@bronw3n)

    This is the page: https://michaelsjostedt.com/cut-loose/

    Testing on iPhone iOS 16.5

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, just to confirm with you. Are you an American citizen? Do you live in the USA?

    Kind regards.

    Thread Starter bronw3n

    (@bronw3n)

    yes to both questions. Why is this relevant?

    • This reply was modified 1 year ago by bronw3n.
    Plugin Author mra13

    (@mra13)

    The Venmo option with the plugin seems to be working fine. I tested on iPhone using iOS 16.5. The issue is most likely to do with a conflict, or a device issue or the PayPal account not having certain permissions.

    Venmo service is offered in the US only. The merchant account also needs to have Venmo enabled. Otherwise PayPal won’t show the option.

    At the moment, I am not seeing the Venmo option on your webpage using a desktop PC. Is there caching on the site? If it is loading cached version of the JavaScript file since you updated the settings, it will have discrepancies.

    Thread Starter bronw3n

    (@bronw3n)

    @mra13 this is just so odd. I cannot see the venmo button on mobile, but can indeed see it on desktop. So you’re seeing the opposite? There is no caching on the website, and I have cleared my broswer caches.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, I can also confirm that I cannot see the Venmo button in my browser while using my laptop.

    Kind regards.

    Thread Starter bronw3n

    (@bronw3n)

    @mbrsolution can you see it on mobile? what browser are you using on your laptop?

    This makes no sense at all.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, I used the following browsers and the Venmo button did not show up.

    • Google Chrome
    • Microsoft Edge
    • Firefox
    • Seamonkey

    I used an Android mobile phone and the Venmo button did not show up. I am wondering if it only shows up if you are physically in the USA. After all Venmo service only works in the USA.

    Kind regards.

    Thread Starter bronw3n

    (@bronw3n)

    @mbrsolution well yeah you know it only works in the US, isn’t that why you asked where i am located? You guys don’t use a VPN for testing? Why offer this feature if you can’t test it?

    Thread Starter bronw3n

    (@bronw3n)

    @mra13 any ideas on this issue? I still can’t get the venmo button to display on mobile.

    Plugin Author mra13

    (@mra13)

    I don’t know what else it could be 🙁 I don’t know enough about Venmo and if it requires something extra for mobile devices. I have asked a question to PayPal tech support to see if I can get any insight about this.

    Plugin Author mra13

    (@mra13)

    @bronw3n, I have received a response from my contact within the PayPal engineering team with some additional clarification. Please check all the following points to see if any of these apply for the Venmo option on mobile device:

    • US-based sellers and US-based buyers only.
    • Transaction must be in USD.
    • Buyers on mobile devices must use Safari on iOS or Chrome on Android.
    • Buyers on desktop web browsers can use any major web browser.
    • Buyers must have the Venmo iOS or Android app installed.
    • Has to be for One-time payments (not recurring payments).
    • This reply was modified 11 months, 2 weeks ago by mra13.
Viewing 15 replies - 1 through 15 (of 18 total)
  • The topic ‘venmo button not displaying on mobile’ is closed to new replies.