Vendors do not receive Emails

  • Resolved samcaio

    (@samcaio)


    5 years, 8 months ago

    Hello,
    I was wondering why vendors do not receive emails automatically after getting new order or changing the order status and I found that in woocommerce email settings there is nothing set as vendor in the recipient(s) for WC Vendors Emails.
    This is a fresh installation of WC vendors so it should be the default settings. How can I change it so that the Vendors get Emails automatically after receiving an Order?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Jamie Madden

    (@digitalchild)

    5 years, 8 months ago

    Hi @samcaio

    Vendors should be receiving those emails. If they aren’t it could either be something in your config, your server or we managed to break something in our last release.

    Can you install WP Mail log plugin and see if the emails are being triggered in the log. If they aren’t being triggered, then it might be on our end. If it is being triggered then it’ll be either your WP install or server config.

    cheers,

    Jamie.

    Thread Starter samcaio

    (@samcaio)

    5 years, 8 months ago

    Hi Jamie,
    yes it is very important for vendors to receive the Emails automatically.
    I couldn’t find anything in the config that stops triggering WC Vendors Emails. Other Woocommerce Emails are working. I have tested also on different Ends.

    Email trigger works but there is no recipient set for the Emails which are supposed to be sent to vendors.
    screenshot: https://ibb.co/4j9RGDt

    • This reply was modified 5 years, 8 months ago by samcaio.
    Jamie Madden

    (@digitalchild)

    5 years, 8 months ago

    Hi @samcaio

    There should be nothing listed on the recipients under mail settings. This is because those emails the recipients are automatically extracted from the order. As every order is different, we cannot set the recipients manually.

    Did you install the mail logging tool to see if the emails are being triggered?

    cheers,

    Jamie.

    Thread Starter samcaio

    (@samcaio)

    5 years, 8 months ago

    Hi Jamie,

    I disabled the object caching and reinstalled the WC Vendors and now it is working with Emails.

    Thank You

    Jamie Madden

    (@digitalchild)

    5 years, 8 months ago

    Hi @samcaio

    Great, thanks for letting us know you’ve got this resolved. The answer will also help others.

    cheers,

    Jamie.

Viewing 5 replies - 1 through 5 (of 5 total)

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