Support » Plugin: WC Marketplace » Vendor Payment History Reports

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  • Plugin Author WC Marketplace

    (@dualcube)

    Hi @tomsychau, thanks for your queries.

    Our replies are inline :

    1.) The “fee” is not displayed correctly on the dashboard (see pic 1 & 2)

    2.) Is the “fee” the same as “Gateway Fee”?

    >> WC marketplace lets the vendor withdrawl their commission, now if admin wants, he can set charge on this withdraw, via this setting – https://prnt.sc/olbtuu

    So, if withdraw charge is applicable, then it will show the deducted withdraw charge as “fee”. This Fee is not the Gateway fee.

    Now, if you want to see the details of the gateway fee deducted, you need to click on the “Transaction id”.

    For further reference, view these screenshots :
    https://prnt.sc/olbu49
    https://prnt.sc/olbu9e

    3.) Is there an option or plugin that can automatically email Payment History as a report to my vendor monthly/weekly?

    >> WC Marketplace already sends vendor weekly and monthly report email that contains the number of sale, orders, earning and withdrawal happens within this period. (see this scrrenshot – https://prnt.sc/olbtqq)

    Let us know if you have any further query.

    Where are the weekly and monthly report sent to? Which email?
    Where do I set this email address?

    I can’t seem to find the reports on my current email.

    Plugin Author WC Marketplace

    (@dualcube)

    @tomsychau, the monthly and weekly emails are sent to each vendor.

    So, kindly check their inbox.

    Let us know if you have any further query.

Viewing 3 replies - 1 through 3 (of 3 total)
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