Vendor notify email – Payment status

  • Resolved brennsuppa

    (@brennsuppa)


    3 years, 7 months ago

    Hi,

    on our test stage we encounter a problem with the payment status. When a customer buys a virtual booking product, we added a code snippet to autocomplete the order from “processing” to “completed”. After that, the customer receives an e-mail that has the payment status “paid”. At the same time, the vendor gets the new customer order e-mail with the same data, but the payment status is “unpaid”.

    If the admin enters the booking in the woocommerce backend and sends the vendor notify e-mail manually without editing anything, the payment status is “paid”.

    It seems to me that the vendor notify e-mail is fired too soon, therefore I altered the priority of the autocomplete without success.

    How can we solve this?

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  • Thread Starter brennsuppa

    (@brennsuppa)

    3 years, 4 months ago

    Hi,

    in response to your reply:

    (1) May I ask which payment gateway are you using to purchase the vendor product?

    We are using Mangopay

    (2) Please could you provide us a screenshot of the notifications sent to your vendor and to your buyer?

    There you go: https://we.tl/t-xyafMyhGkL

    Thank you

    Thread Starter brennsuppa

    (@brennsuppa)

    3 years, 4 months ago

    Hi,

    any updates on this topic?

    Would an admin user on our dev stage help you with it?

    Thank you

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