Title: Vendor name is missing error
Last modified: August 20, 2016

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# Vendor name is missing error

 *  Resolved [Psychocandy](https://wordpress.org/support/users/psychocandy/)
 * (@psychocandy)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/vendor-name-is-missing-error/)
 * Hi, We keep receive the Vendor name is missing error on checkout, however the
   vendor name is correct. Could the lack of SSL certificate and PCI complience 
   be the problem?
 * The PCI complience is under process, but if the SSL is truly mandatory for making
   the plugin work, I’ll purchase it. Please let me know what else could be the 
   problem, and whether or not SSL and PCI complience are mandatory or not. Many
   thanks!
 * [http://wordpress.org/extend/plugins/sagepay-direct-for-woocommerce-payment-gateway/](http://wordpress.org/extend/plugins/sagepay-direct-for-woocommerce-payment-gateway/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [swicks](https://wordpress.org/support/users/swicks/)
 * (@swicks)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/vendor-name-is-missing-error/#post-3606141)
 * Hi, Are you seeing this issue in ‘Test’ and ‘Live’?
 * ‘Test’ you can run without SSL, I wouldn’t run ‘Live’ without SSL.
 * PCI complience is obviously required, but has no effect on the workings of the
   plugin.
 * Test & Live are managed by Sagepay separately, if Test is working and Live isn’t
   could be a configuration problem with Sagepay.
 * regards
    Steve
 *  Thread Starter [Psychocandy](https://wordpress.org/support/users/psychocandy/)
 * (@psychocandy)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/vendor-name-is-missing-error/#post-3606315)
 * Dear Steve,
 * Thank you for getting back to us. We have tried and tested the plugin in the 
   Test version as well, but we were keep receiving the following error message:
   vVPSProtocol=2.23 Status=MALFORMED StatusDetail=3034 : The Vendor or VendorName
   value is required.
 * As they requested I used their test card details, cv2 number, postcode, and address.
   According to Sagepay support the Vendor name is indeed correct. I have woocommerce
   2, and every other plugin seems to work just fine. We tried the test version 
   with or without the 3D secure gate. I really hope that I can use this plugin 
   as the design and the simplicity of this is amazing. I wouldn’t change it for
   form integration.
 * Thank you very much for dealing with this problem.
 *  Plugin Author [swicks](https://wordpress.org/support/users/swicks/)
 * (@swicks)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/vendor-name-is-missing-error/#post-3606318)
 * In Test mode can you switch debug on and email me the results before and after
   and I will atake a look at the responces (make sure you only use test card numbers,
   the first line of the address starts with the number 88 AND THE cV2 CODE IS 123.
 *  Thread Starter [Psychocandy](https://wordpress.org/support/users/psychocandy/)
 * (@psychocandy)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/vendor-name-is-missing-error/#post-3606334)
 * Hi Steve,
 * thank you for the quick reply. Where shall I send the debug email? Could you 
   please give me your email address?
 * Thank you very much for helping out.
 *  Plugin Author [swicks](https://wordpress.org/support/users/swicks/)
 * (@swicks)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/vendor-name-is-missing-error/#post-3606335)
 * please send it to: support(at)devicesoftware.com
 * regards
 * Steve
 *  Plugin Author [swicks](https://wordpress.org/support/users/swicks/)
 * (@swicks)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/vendor-name-is-missing-error/#post-3606342)
 * The fix was setting the content-type header application/x-www-form-urlencoded
   to all lowercase.
 * Up until now this wasn’t necessary.
 * I’ve applied an update to the plugin – version 1.6.2 or higher.
 * Thanks

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Vendor name is missing error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/sagepay-direct-for-woocommerce-payment-
   gateway_8284e5.svg)
 * [WooCommerce SagePay Direct Payment Gateway](https://wordpress.org/plugins/sagepay-direct-for-woocommerce-payment-gateway/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/sagepay-direct-for-woocommerce-payment-gateway/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/sagepay-direct-for-woocommerce-payment-gateway/)
 * [Active Topics](https://wordpress.org/support/plugin/sagepay-direct-for-woocommerce-payment-gateway/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/sagepay-direct-for-woocommerce-payment-gateway/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/sagepay-direct-for-woocommerce-payment-gateway/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [swicks](https://wordpress.org/support/users/swicks/)
 * Last activity: [13 years, 3 months ago](https://wordpress.org/support/topic/vendor-name-is-missing-error/#post-3606342)
 * Status: resolved