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Vaultpress is refusing my registration key - CAN'T RESTORE! (2 posts)

  1. demonboy
    Member
    Posted 1 year ago #

    I've just done a clean install of WP on a new host having transferred my domain recently. The only plugin I've installed is Vaultpress yet it is refusing to accept my registration key. Therefore I cannot restore my website.

    A registration key can only be used on one site. You can access all of your registration keys in the Account section of the VaultPress dashboard. code: VPR06

    I notice Vaultpress says it only works up to WP 3.8.3, but I can't believe that Automattic would develop and charge for a product that won't work on the latest version of WP.

    Any ideas why the plugin is refusing my registration key? Is there a setting I need to change on my clean WP install?

    https://wordpress.org/plugins/vaultpress/

  2. demonboy
    Member
    Posted 1 year ago #

    FYI - Vaultpress support contacted me directly to resolve this.

    The first problem was that I had a 'coming soon' plugin running that prevented anyone not on the whitelist from hitting the website.

    The second issue was that my new host uses the canonical version of the URL, that is, without the 'www.'.

    Hope this helps anyone else with the same issue.

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