Support » Plugin: WooCommerce PayPal Payments » Vaulting & Capture Intent

  • Resolved Josh Willett

    (@joshwillett)


    Hi there,

    My apologies if this has already been covered. I couldn’t quite find the right thread if so.

    Similar to this thread: https://wordpress.org/support/topic/orders-not-captured/

    Using WooCommerce Subscriptions, on the checkout we have this plugin for PayPal & Stripe.

    Not Capturing

    Despite having the intent set to Capture, the payments have required us to manually Capture them.

    I have now turned on Vaulting in the plugin settings and it is enabled in Paypal.

    Will this now work and allow Paypal Payments to be Captured Automatically & immediately?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Inpsyde Niklas

    (@niklasinpsyde)

    Hi @joshwillett,

    The subscription integration in PayPal Payments is only active when Vaulting is enabled and it may not yield the expected results without Vaulting: https://woocommerce.com/document/woocommerce-paypal-payments/#subscriptions-faq

    Subscription type products are always treated with the intent Authorize but should be captured within three minutes, depending on your intent configuration. Within these three minutes you could manually capture the payment, but it should not be needed as it happens automatically after a certain webhook arrived.
    Only when the payment method could not be saved, the authorization would be voided and the order would fail.

    But it doesn’t sound like you’re seeing any failures, only the payments don’t get captured, correct? Could you maybe provide a screenshot from the order notes of an affected order?
    Thanks!

    Kind regards,
    Niklas

    Thread Starter Josh Willett

    (@joshwillett)

    Hi Niklas,

    Thanks for your detailed response.

    That’s right, we aren’t seeing any failures. We have now turned on Vaulting and I’m hoping this will allow the payment to be captured within 3 minutes/ upon receiving the relevant webhook as you mentioned.

    Plugin Support Inpsyde Niklas

    (@niklasinpsyde)

    Hi @joshwillett,

    Thanks for confirming.
    The subscriptions integration in PayPal Payments currently relies on Vaulting being enabled and additionally on the payment method actually being saved in the Vault, even if it would technically not be a requirement for certain setups (e.g. manual renewals only).
    This will be improved a bit in a future update though to provide more flexibility.

    We can usually get back to you a bit faster from the private support queue, so if you still encounter any problems with subscriptions after having turned on Vaulting, don’t hesitate to let us know either in the private ticket or here, however you prefer. Thanks!

    Kind regards,
    Niklas

    Plugin Support Joost van de Vijver

    (@joostvandevijver)

    Since we haven’t heard back from you, I’m going to mark it as resolved.
    In case you’re still having problems, feel free to let us know!

Viewing 4 replies - 1 through 4 (of 4 total)
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