Support » Plugin: WooCommerce EU VAT Assistant » VAT validation result message for customer

  • Resolved inwerpsel


    There is currently no message for the user about the result of the validation: the VAT is just removed from the price without any notice, which can be confusing for the end user. Also if he made a mistake he might never know that he can get a VAT exemption and might abort the purchase.

    It would be helpful if the plugin provided customizable and translatable messages for each kind of validation result: VALID, BUSY (shown only if setting to consider busy response as valid is off) and INVALID.

    • This topic was modified 5 years, 11 months ago by inwerpsel.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thumbs up, I was saying roughly the same thing yesterday.
    We would need a way to have some notices appearing to the customer about what’s happening.
    This is really the only problem I find with this excellent plugin.

    Plugin Author Diego


    The absence of a message is actually by design. We designed the plugin to be as transparent as possible, without showing too many messages and prompts.

    If you wish to show a custom message after the VAT number check, you can now intercept the result of the validation by using a JavaScript event, and use the returned data as you please. You can find more details in my reply to the other thread:

    We take note of all feature requests, but since this is a free plugin (for the merchants, definitely not for us), we need to keep it as simple as possible, and leave out what we deem to be non-essential features.
    If you wish to support the development and maintenance of the EU VAT Assistant, you can do so by availing of our support plans, or by sponsoring the development of new features. 🙂

    Thread Starter inwerpsel


    I really don’t see how leaving out an important message for the user about what is happening would make a plugin more “transparent”. Or unless by “transparent” you mean “less code”.

    It is a pain to have to implement and maintain custom javascript, which might break on every new release of the plugin, just to have an essential feature.

    Plugin Author Diego


    We do understand that you need the feature you describe, but that alone is not sufficient to define it as “essential”, which is why we haven’t implemented it yet. We take note of all feature requests, and we evaluate each one based on complexity, benefits, impact on the existing feature set, and how many users requested it. This is the first request for such notification, which would affect all users who run the plugin (most of which don’t seem to need it), we can’t just “jump on it” and add it to the plugin.

    Last, but not least, we must take into account that the EU VAT Assistant is a fully functional, yet free plugin, providing a set of features for which other plugins and services charge a fee. As such, we need to keep it as simple as possible, and focus on essential features for which the plugin was designed.

    Our policy is to focus on essential features that work, rather than a large set of features that might be acting up, due to the increased complexity.

    In relation to the support you received so far, I would like to point out that we updated the EU VAT Assistant within a couple of hours from the original request, to allow custom code to intercept the result of a validation and perform any action, such as showing a message to the customer. That was a courtesy from our side, to make customisation easier.

    Finally, regarding the chance of breaking custom code, that’s highly unlikely. We’re aware that WooCommerce itself is quite infamous for introducing breaking changes at almost every new release, but all of our plugins have been fully backward compatible at every update. In other words we don’t break custom code at every release, and your custom code will run just fine with it.
    If you need assistance to implement such customisation, you can contact us directly, and we will be more than happy review your specifications and propose a solution.

    For completeness of information, your feature request is still in the list. We don’t have an estimated release date for it, but we will review the list regularly, and implement it in due time.

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