Support » Plugin: WooCommerce EU VAT Assistant » VAT number entry at checkout

  • Resolved dynafish

    (@dynafish)


    Hi

    I’ve installed the plugin and pulled tax rates in – all looking good, VAT calculated correctly.

    However, at checkout I can’t see an input field for VAT number. I’ve tried all the different options (Optional, Always required, etc) but nothing ever shows.

    I can see the field in My Account though.

    Can you tell me what I might be doing wrong?

    The site is built using Divi.

    Thanks
    David

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Diego

    (@daigo75)

    If you have configured the The EU VAT Assistant to show the VAT number field, and it still doesn’t appear, then there is something that prevents it from being displayed. Unfortunately, it’s not possible to give a precise answer without investigating the site directly, but I can think about two possible causes:

    1. The theme is not triggering the woocommerce_checkout_billing event. That’s the event to which the EU VAT Assistant currently hooks to display the VAT number. If the event is not triggered, the VAT number and the self-certification fields won’t be displayed. In such case, fixing the theme, so that it triggers the event, will make the VAT number field appear.
    2. There could be a filter for hook wc_aelia_eu_vat_assistant_show_vat_field, which returns false. This is unlikely, unless you added such filter to your site, but it’s still a possibility.

    Switching to a basic theme, such as a plan Storefront, would be an easy way to verify the above.

    Thread Starter dynafish

    (@dynafish)

    Thanks Diego.

    I’ve just tried switching to the 2017 theme, and there is still no VAT number field showing.

    Have you any suggestions as to how I can move forwards on this? Is there maybe something in the setup or config that I have overlooked?

    • This reply was modified 3 years, 2 months ago by dynafish.
    Thread Starter dynafish

    (@dynafish)

    Ok I have found the problem – there’s a clash with the BodyCommerce plugin.

    I’ll contact the author and send him your thoughts.

    Many thanks Diego, great product and support.

    Plugin Author Diego

    (@daigo75)

    Thanks for letting us know about BodyCommerce. We haven’t tested that plugin specifically, but the clash might be solved soon, when we will move from using event woocommerce_checkout_billing to the standard billing fields provided by WooCommerce. That will ensure better compatibility overall, and make it easier to customise the look and feel of the VAT field.

    Thread Starter dynafish

    (@dynafish)

    Just to let you know that BodyCommerce has been fixed and now plays properly with EU VAT Assistant 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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