Support » Plugin: WooCommerce » VAT doesnt shows up in woocommerce

  • Resolved malinbj

    (@malinbj)


    Why doesnt the VAT visible for my customers? Settings are made for VAT visible for customer.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support maykato

    (@maykato)

    Hello,

    In order for us to troubleshoot, please provide the following:

    Screenshots of your tax settings: I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

    System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter malinbj

    (@malinbj)

    Hi,
    Please find the screenshot and report, thanks for looking into this.
    https://snipboard.io/9BylwG.jpg

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://zambuk.se
    Site address (URL): https://zambuk.se
    WC Version: 5.6.0
    REST API Version: ✔ 5.6.0
    WC Blocks Version: ✔ 5.5.1
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.5.1
    Log Directory Writable: ✔
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.23
    PHP Post Max Size: 50 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 3000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.31-MariaDB-cll-lve
    Max Upload Size: 50 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.6.0
    WC Database Prefix: f041p_
    Total Database Size: 21.57MB
    Database Data Size: 18.98MB
    Database Index Size: 2.59MB
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    f041p_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    f041p_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    f041p_asl_markers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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    f041p_asl_stores_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    f041p_cli_cookie_scan_cookies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    f041p_cli_scripts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    f041p_defender_lockout: Data: 0.14MB + Index: 0.20MB + Engine InnoDB
    f041p_defender_lockout_log: Data: 0.16MB + Index: 0.05MB + Engine InnoDB
    f041p_defender_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    f041p_defender_scan_item: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    f041p_ee_products_sync_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    f041p_ee_product_sync_call: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    f041p_imagify_files: Data: 0.19MB + Index: 0.27MB + Engine InnoDB
    f041p_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    f041p_itsec_bans: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    f041p_itsec_distributed_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    f041p_itsec_fingerprints: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    f041p_itsec_geolocation_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    f041p_itsec_lockouts: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    f041p_itsec_logs: Data: 0.96MB + Index: 0.10MB + Engine MyISAM
    f041p_itsec_mutexes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    f041p_itsec_opaque_tokens: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    f041p_itsec_temp: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    f041p_itsec_user_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    f041p_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    f041p_litespeed_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    f041p_litespeed_url_file: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    f041p_mailchimp_carts: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    f041p_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    f041p_options: Data: 5.08MB + Index: 0.14MB + Engine InnoDB
    f041p_postmeta: Data: 1.44MB + Index: 0.33MB + Engine InnoDB
    f041p_posts: Data: 9.44MB + Index: 0.13MB + Engine InnoDB
    f041p_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    f041p_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    f041p_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    f041p_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    f041p_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    f041p_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    f041p_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    f041p_wccs_conditions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    f041p_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    f041p_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    f041p_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    f041p_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    f041p_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    f041p_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
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    f041p_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    f041p_yoast_indexable: Data: 0.14MB + Index: 0.08MB + Engine InnoDB
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    f041p_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    f041p_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    f041p_yoast_prominent_words: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    f041p_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 101
    cartflows_flow: 1
    cartflows_step: 2
    cookielawinfo: 6
    custom_css: 1
    customize_changeset: 1
    et_body_layout: 2
    et_footer_layout: 1
    et_pb_layout: 16
    et_template: 11
    et_theme_builder: 1
    itsec-dash-card: 8
    itsec-dashboard: 1
    nav_menu_item: 9
    oembed_cache: 1
    page: 22
    post: 1
    product: 1
    revision: 571
    shop_order: 98
    wdf_scan: 1
    wdf_scan_item: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (24) ###
    
    GDPR Cookie Consent: by WebToffee – 2.0.5
    Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1
    Discount Rules and Dynamic Pricing for WooCommerce: by Asana Plugins – 5.2.1
    Enhanced E-commerce for Woocommerce store: by Tatvic – 4.1.3
    Facebook for WooCommerce: by Facebook – 2.6.4
    Facebook Chat Plugin - Live Chat Plugin for WordPress: by Facebook – 2.2
    Hotjar: by Hotjar – 1.0.11
    Imagify: by WP Media – 1.10
    iThemes Security Pro: by iThemes – 7.0.3
    iThemes Sync: by iThemes – 2.1.9
    iThemes Security Pro – Local QR Codes: by iThemes – 1.0.1
    Klarna Order Management for WooCommerce: by klarna
    krokedil – 1.6.7
    
    Klarna Payments for WooCommerce: by krokedil
    klarna
    automattic – 2.6.0
    
    Google Ads & Marketing by Kliken: by Kliken – 1.0.7
    LiteSpeed Cache: by LiteSpeed Technologies – 4.4
    Mailchimp for WooCommerce: by Mailchimp – 2.5.2
    PHP Compatibility Checker: by WP Engine – 1.5.0
    Woo Swish e-commerce: by BjornTech – 3.3.3
    Direct Checkout for WooCommerce: by QuadLayers – 2.5.2
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.18
    WooCommerce: by Automattic – 5.6.0
    Yoast SEO Premium: by Team Yoast – 17.1.1
    Yoast SEO: by Team Yoast – 17.1
    WP File Manager: by mndpsingh287 – 7.1.2
    
    ### Inactive Plugins (4) ###
    
    Klarna Checkout for WooCommerce: by Krokedil – 2.6.0
    Thanks Redirect for WooCommerce: by Nitin Prakash – 3.0
    WooCommerce Builder For Divi: by Abdelfatah Aboelghit | DiviKingdom.Com – 3.5.0
    WP Menu Cart Pro: by Jeremiah Prummer
    Ewout Fernhout – 3.6.2
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    installatron_hide_status_test.php: by  –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: SEK (kr)
    Currency Position: left
    Thousand Separator: 
    Decimal Separator: :
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #686 - /kop/
    Cart: #1075 - /cart/
    Checkout: #1076 - /checkout/
    My account: #1077 - /my-account/
    Terms and conditions: #1153 - /integritetspolicy/
    
    ### Theme ###
    
    Name: Divi
    Version: 4.10.7
    Author URL: http://www.elegantthemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Klarna Payments Request Log ###
    
    No Klarna Payment errors: 
    
    ### Action Scheduler ###
    
    Complete: 799
    Oldest: 2021-09-10 15:08:32 +0000
    Newest: 2021-09-12 16:23:46 +0000
    
    ### Status report information ###
    
    Generated at: 2021-09-12 17:28:29 +01:00
    
    Plugin Support abwaita a11n

    (@abwaita)

    Hi @malinbj,

    Thanks for the SSR.

    I checked the site and on the checkout page, I could see that the VAT is showing:


    Link to image: https://snipboard.io/yfBkqV.jpg

    Just to check, are you still facing the issue? If yes, how can we reproduce it on our end?

    Thanks.

    Plugin Support maykato

    (@maykato)

    Hi @malinbj

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

    Thread Starter malinbj

    (@malinbj)

    Hi, sorry for not answering you sooner. Thankyour for the screenshot.
    I can see that when you place the order you can see the VAT, but in the system when you handle VAT or the order confirmation – the VAT doesnt show up.

    How do I change this?

    Thanks in advance for your help./ Malin

    Plugin Support Doug – a11n

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @malinbj

    but in the system when you handle VAT or the order confirmation – the VAT doesnt show up.
    How do I change this?

    Can I ask you to clarify a bit more about what you’re asking, please?

    Do you mean that in the admin area somewhere the tax isn’t showing as expected?

    If you’d rather, please reach out to the WooCommerce.com team directly – https://woocommerce.com/my-account/create-a-ticket – and we can take a look, include a link to this thread if you do.

    When you reply, either to this thread or if you reach out via a support message, please include full details of what you are seeing and what you expect to see – a screenshot, you can later delete, would be helpful.

    Thanks,

    Thread Starter malinbj

    (@malinbj)

    Hi,
    Sorry for my poor explaination.

    The reports I need to make for the TAX- – the VAT is not visible/ available?
    And I reaaly dont understand how to get it visible?

    Hope this helps a little.
    Pls look at my screenshot.
    Thanks for helping me
    /malin
    https://snipboard.io/ODgXvm.jpg

    Plugin Support Doug – a11n

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @malinbj

    Thanks for that screenshot!

    That report is from the deprecated WooCommerce reports. Can I ask you to review the current Analytics reporting for taxes?https://docs.woocommerce.com/document/woocommerce-analytics/#taxes-report

    Going back to something earlier:

    I can see that when you place the order you can see the VAT, but in the system when you handle VAT or the order confirmation – the VAT doesnt show up.

    Do you mean that when viewing a specific order in the admin, you also cannot see the tax?

    Please review the current Analytics tax report and let me know if you can see taxes correctly reported there.

    Thanks,

    Thread Starter malinbj

    (@malinbj)

    Hi again,

    I have just looked thure this, and finally the tax is visible for me in my reports.

    I have no clue what I have done, but my last custom-order was with tax.
    So finally this case is completed and done.

    Thankyou so much for all hel and support. 🙂
    Malin

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