Support » Fixing WordPress » Variations not working / variations database didnt update?

  • Resolved chynanccu

    (@chynanccu)


    I made the most recent update to woocommerce…. system status says that my wc version is 2.4.3 and my wc database version is 2.4.3. I am on version 4.2.4 of wordpress.

    Yesterday, I realized that my site was saying that all of my products were out of stock.

    I updated my virtue theme to 2.5.2 as instructed by Kadence. (in response to WC most recent update)

    My products have variations, so if you click on one of my products and try to select the variations and add to cart it does not work properly. It gives error “please choose product options”

    I have spoken with the support team for Virtue themes (kadence), and this is what he came up with (this is his email response to me):
    “So I activated a different theme. You have the same problem. The variations database didn’t seem to update. My guess is if your tried to run it before the server doesn’t have the power to run through all those variations. (the server seems really slow)

    I made a test product which works to confirm that is is an issue with the attributes not updating.

    At this point. I suggest contacting woocommerce and asking if there is a way for you to re-run the database update.

    You can activate a standard theme if they want to show this isn’t a theme issue.”

    I am losing money… is there any way you can help me?

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