Support » Plugin: WooCommerce » Variations not displaying

  • Resolved Matt

    (@boxwebdesign)


    Hi,
    Since a couple of months, I am not sure when it started, variations on many products don’t display in the frontend of my site. There’s no particular reason, no specific categories or type of products, it just seems to happen randomly.
    The only way to solve this temporarily is saving the products again one by one, and it’s so time consuming.
    I created a Staging copy of my site and disabled all the plugins (WPML included) and enabled default 2021 theme.
    Nothing changed, the variations are still not appearing, they are present in the backend though! Here’s a couple of links to screenshots of both frontend and backend:
    https://snipboard.io/fa3gCo.jpg
    https://snipboard.io/KnvRM1.jpg

    I really don’t know what to do, anyone have some ideas on how to solve this?
    The problem is that this issue is actually live on the site.

    Thanks
    Matteo

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @boxwebdesign,

    Could you please send us a copy of your site’s System Status? You can find this report by navigation to WooCommerce > Status on your website. Select Get system report and then Copy for support

    Once you’ve done that, can you then paste the contents of the report into your next response for us?

    Image Link: https://cloudup.com/cb44skOom6r

    Thread Starter Matt

    (@boxwebdesign)

    Thanks for your answer.
    Here’s the report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://staging.fortuny.shop
    Site address (URL): https://staging.fortuny.shop
    WC Version: 5.1.0
    REST API Version: ✔ 5.1.0
    WC Blocks Version: ✔ 4.4.3
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.0.2
    Log Directory Writable: ✔
    WP Version: 5.7
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.27
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.64.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.27-MariaDB-0+deb10u1
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.1.0
    WC Database Prefix: wp_
    Total Database Size: 796.81MB
    Database Data Size: 583.08MB
    Database Index Size: 213.73MB
    wp_woocommerce_sessions: Data: 0.17MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.34MB + Index: 0.13MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 4.52MB + Index: 4.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_imports: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_postmeta: Data: 161.70MB + Index: 119.38MB + Engine InnoDB
    wp_posts: Data: 23.55MB + Index: 11.09MB + Engine InnoDB
    wp_po_plugins: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_redirection_404: Data: 3.99MB + Index: 0.59MB + Engine MyISAM
    wp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_redirection_items: Data: 0.28MB + Index: 0.22MB + Engine MyISAM
    wp_redirection_logs: Data: 1.43MB + Index: 0.16MB + Engine MyISAM
    wp_rnoc_abandoned_cart_history: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
    wp_rnoc_abandoned_email_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rnoc_email_sent_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rnoc_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rnoc_guest_abandoned_cart_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sib_model_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_social_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_termmeta: Data: 1.52MB + Index: 0.81MB + Engine InnoDB
    wp_terms: Data: 1.52MB + Index: 0.69MB + Engine InnoDB
    wp_term_relationships: Data: 4.52MB + Index: 4.52MB + Engine InnoDB
    wp_term_taxonomy: Data: 1.52MB + Index: 0.61MB + Engine InnoDB
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_toolset_associations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_toolset_post_guid_id: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_toolset_relationships: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_toolset_type_sets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 2.52MB + Index: 0.84MB + Engine InnoDB
    wp_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wcsc_error_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wcsc_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.22MB + Index: 0.25MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.14MB + Index: 0.16MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 2.52MB + Index: 3.61MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfblockediplog: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfconfig: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilemods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
    wp_wfhits: Data: 0.45MB + Index: 0.25MB + Engine InnoDB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflogins: Data: 0.41MB + Index: 0.17MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
    wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woobe_history: Data: 0.66MB + Index: 0.28MB + Engine MyISAM
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    ### Post Type Counts ###
    
    amp_validated_url: 1
    attachment: 19999
    blocks: 65
    boxzilla-box: 5
    customize_changeset: 1
    featured_item: 146
    flamingo_contact: 40
    flamingo_inbound: 30
    gfw_report: 1
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    nav_menu_item: 811
    oembed_cache: 44
    page: 445
    polylang_mo: 2
    popupbuilder: 64
    popup_theme: 6
    post: 140
    product: 5944
    product_variation: 8412
    rnoc_order_coupon: 4
    shop_coupon: 64
    shop_order: 1034
    shop_order_refund: 53
    spucpt: 25
    wpcf7_contact_form: 35
    wpforms: 2
    ylc-macro: 1
    ywrac_cart: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ❌Error messages should not be shown to visitors.
    
    ### Active Plugins (1) ###
    
    WooCommerce: by Automattic – 5.1.0
    
    ### Inactive Plugins (51) ###
    
    Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.8.8
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.8
    Antispam Bee: by pluginkollektiv – 2.9.4
    Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.7.7
    BEAR - Bulk Editor and Products Manager: by realmag777 – 2.0.7
    Classic Editor: by WordPress Contributors – 1.6
    Contact Form 7: by Takayuki Miyoshi – 5.4
    Contact Form 7 Multilingual: by OnTheGoSystems – 1.0.2
    Cookie and Consent Solution for the GDPR & ePrivacy: by iubenda – 2.4.3
    Facebook for WooCommerce: by Facebook – 2.3.5
    Hotjar: by Hotjar – 1.0.9
    HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 7.52.143
    HubSpot for WooCommerce: by MakeWebBetter – 1.0.7
    Mailchimp for WooCommerce: by Mailchimp – 2.5.1
    Media File Renamer: by Jordy Meow – 5.1.8
    Meta Box: by MetaBox.io – 5.3.9
    No CAPTCHA reCAPTCHA: by MailOptin Team – 1.3.4
    No CAPTCHA reCAPTCHA for WooCommerce: by MailOptin Team – 1.2.6
    Popup Builder: by Sygnoos – 3.81
    Query Monitor: by John Blackbourn – 3.6.7
    ReCaptcha v2 for Contact Form 7: by IQComputing – 1.3.3
    Redirection: by John Godley – 5.0.1
    Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.13
    WC Multiple Email Recipients: by Con Schneider – 1.4.0
    WooCommerce Conversion Tracking: by woopt – 1.8.28
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
    WooCommerce Multilingual: by OnTheGoSystems – 4.11.3
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.8.3
    WooCommerce Sendinblue Newsletter Subscription: by Sendinblue – 2.0.12
    WooCommerce Stripe Gateway: by WooCommerce – 5.0.0
    WooCommerce Table Rate Shipping Pro: by PluginHive – 3.2.6
    WooSidebars: by WooCommerce – 1.4.5
    Wordfence Assistant: by Wordfence – 1.0.7
    Wordfence Security: by Wordfence – 7.5.2
    WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 2.1.0
    WP All Export: by Soflyy – 1.2.7
    WP Mail SMTP: by WPForms – 2.7.0
    WPML CMS Nav: by OnTheGoSystems – 1.5.5
    WPML Media: by OnTheGoSystems – 2.6.4
    WPML Multilingual CMS: by OnTheGoSystems – 4.4.10
    WPML Sticky Links: by OnTheGoSystems – 1.5.4
    WPML String Translation: by OnTheGoSystems – 3.1.8
    WPML Translation Management: by OnTheGoSystems – 2.10.6
    WP Rocket: by WP Media – 3.8.8
    WP Rocket | Deactivate WooCommerce Refresh Cart Fragments Cache: by WP Rocket Support Team –
    WP Sheet Editor - WooCommerce Products: by WP Sheet Editor – 1.7.2
    YITH WooCommerce Brands Add-on: by YITH – 1.4.2
    YITH WooCommerce Wishlist: by YITH – 3.0.20
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
    Yoast SEO: by Team Yoast – 16.1.1
    Yoast SEO Multilingual: by OnTheGoSystems – 1.3.0
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    maintenance.php: maintenance.php
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    outofstock (outofstock-en_in)
    outofstock (outofstock-en_us)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #62 - /shop/
    Cart: #61 - /cart/
    Checkout: #60 - /checkout/
    My account: #59 - /my-account/
    Terms and conditions: #3975 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Twenty Twenty-One
    Version: 1.2
    Author URL: https://wordpress.org/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Canceled: 46
    Oldest: 2021-03-08 12:14:46 +0100
    Newest: 2021-04-06 12:40:50 +0200
    
    Complete: 23,826
    Oldest: 2021-03-12 11:07:13 +0100
    Newest: 2021-04-07 17:43:42 +0200
    
    Failed: 66,996
    Oldest: 2019-06-25 12:33:15 +0200
    Newest: 2021-04-07 10:09:33 +0200
    
    Pending: 4
    Oldest: 2021-04-07 17:58:42 +0200
    Newest: 2021-04-12 18:17:39 +0200
    
    ### Status report information ###
    
    Generated at: 2021-04-07 17:44:38 +02:00
    
    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @boxwebdesign,

    Looking at the system report I can see you’re using the latest version of WooCommerce v5.1.0 and the database version matches the WooCommerce versions etc.

    Looking at the plugins which are installed there is nothing that immediately stands out which I could say for sure that could be the potential cause of this type of behaviour either.

    When you say the behaviour happens randomly have you noticed it re-occurring on a product where you fixed the issue previously by saving/updating the product?

    Thread Starter Matt

    (@boxwebdesign)

    Yes it happened for sure in products that already were updated once to solve this same problem, but also to products that did not present the issue before.
    I tried increasing the PHP time limit and PHP max input vars but the problem is still there.

    • This reply was modified 1 year, 7 months ago by Matt.
    Thread Starter Matt

    (@boxwebdesign)

    Any news on this? Woocommerce Email support is not helping at all!! This problem keeps happening over and over, variations are not displaying on the front end even though I resaved the products that had issues a couple of days ago. We are loosing sales due to this stupid issue, any idea? Any help from Woocommerce???

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @boxwebdesign,

    That is strange and not behaviour which I can personally replicate on my test installations for us.

    How many variations do the product have where you’re seeing this behaviour occur?

    On the staging site you’re using if you deactivate all other plugins and leave only WooCommerce and the Storefront theme activated do you still see the behaviour happening on the products?

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @boxwebdesign,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can reopen it again if you need be.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Variations not displaying’ is closed to new replies.