Title: Variation Stock Issues
Last modified: September 1, 2016

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# Variation Stock Issues

 *  [mmnetonline](https://wordpress.org/support/users/mmnetonline/)
 * (@mmnetonline)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/variation-stock-issues/)
 * Good Afternoon,
 * I have recently set up a site with WooCommerce and Mystile.
 * All products are variable products with ‘Manage Stock’ ticked on all of them 
   with a number put in.
 * When someone buys a product it doesn’t change the number. So if someone was to
   buy all of them, it wouldn’t say Out of stock.
 * The site is hosted on IIS 8.5 with MySQL 5.6. All file permissions on the site
   are set to Full Control for everyone.
 * Any Ideas?
 * [https://wordpress.org/plugins/woocommerce/](https://wordpress.org/plugins/woocommerce/)

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Contributor [Mike Jolley](https://wordpress.org/support/users/mikejolley/)
 * (@mikejolley)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/variation-stock-issues/#post-7616505)
 * Ensure it’s disabled at the product level if you have it at variation level.
 * And check orders are not pending.
 *  Thread Starter [mmnetonline](https://wordpress.org/support/users/mmnetonline/)
 * (@mmnetonline)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/variation-stock-issues/#post-7616509)
 * That’s set correctly, ‘enable stock management at product level’ unchecked.
 * Also, orders dont come up as pending
 *  [Caleb Burks](https://wordpress.org/support/users/icaleb/)
 * (@icaleb)
 * Automattic Happiness Engineer
 * [9 years, 9 months ago](https://wordpress.org/support/topic/variation-stock-issues/#post-7616554)
 * What are the order statuses set to? Processing / Completed, or something else?
 *  Thread Starter [mmnetonline](https://wordpress.org/support/users/mmnetonline/)
 * (@mmnetonline)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/variation-stock-issues/#post-7616565)
 * They go to Processing
 *  [mother.of.code](https://wordpress.org/support/users/imazed/)
 * (@imazed)
 * The Mother of Code
 * [9 years, 9 months ago](https://wordpress.org/support/topic/variation-stock-issues/#post-7616566)
 * What gateway are you using?
 *  Thread Starter [mmnetonline](https://wordpress.org/support/users/mmnetonline/)
 * (@mmnetonline)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/variation-stock-issues/#post-7616567)
 * PayPal, all API info is filled out and the payment appears as received
 *  Plugin Support [Riaan K.](https://wordpress.org/support/users/riaanknoetze/)
 * (@riaanknoetze)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/variation-stock-issues/#post-7616568)
 * Just to recap: Payment goes through as expected, but the order never gets changed
   from processing to completed once the order is paid?
 * If so, it sounds like PayPal’s IPN / API is having difficulties communicating
   with your website. Are you seeing anything in the order notes? Anything in the
   PayPal Log?
 * Also, are you using the PayPal gateway that comes with WooCommerce by default,
   or another one altogether?
 *  Thread Starter [mmnetonline](https://wordpress.org/support/users/mmnetonline/)
 * (@mmnetonline)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/variation-stock-issues/#post-7616569)
 * Everything works as normal but the stock count doesn’t change on the products.
   Everything is default, do you know of another plugin I could try?
 *  [jessepearson](https://wordpress.org/support/users/jessepearson/)
 * (@jessepearson)
 * Automattic Happiness Engineer
 * [9 years, 9 months ago](https://wordpress.org/support/topic/variation-stock-issues/#post-7616607)
 * Would you be able to post the System Status Report from your store? This can 
   be found under WooCommerce > System Status, and you click the button to get a
   version you can copy/paste.
 * Also, please turn on logging for PayPal. This can be done under WooCommerce >
   Settings > Checkout > PayPal. Once another order goes through, there should be
   information logged under WooCommerce > System Status > Logs in the PayPal log.
   This should give you a clearer understanding of what’s going on.
 * **Do not post that log here, as it can contain customer information.**
 * You can, however, post any errors that are in the log.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Variation Stock Issues’ is closed to new replies.

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## Tags

 * [Issues](https://wordpress.org/support/topic-tag/issues/)
 * [variations](https://wordpress.org/support/topic-tag/variations/)

 * 9 replies
 * 6 participants
 * Last reply from: [jessepearson](https://wordpress.org/support/users/jessepearson/)
 * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/variation-stock-issues/#post-7616607)
 * Status: not resolved