Variation products not syncing to Facebook
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Hi
I have the same problem as the post https://wordpress.org/support/topic/variation-products-not-syncing-to-facebook/
Simple products have no problem syncing to facebook shop but I couldn’t sync the variable products.
I have tried all mentioned solutions but nothing works.this is a link to a product detail
e questo link alla pagina di errore facebook
thanks for your answer
Stefano
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Good morning sorry there are news
Thanks a lot for the answer
StefanoHey there!
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Hi
I send what requested below and I am waiting thanks### WordPress Environment ###
WordPress address (URL): https://www.deliziediliguria.com
Site address (URL): https://www.deliziediliguria.com
WC Version: 4.8.0
REST API Version: ✔ 4.8.0
WC Blocks Version: ✔ 3.8.1
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.7.3
Log Directory Writable: ✔
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: it_IT
External object cache: ✔### Server Environment ###
Server Info: Apache
PHP Version: 7.3.25
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1g-fipsSUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔### Database ###
WC Database Version: 4.8.0
WC Database Prefix: ytb_
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ytb_yoast_seo_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB### Post Type Counts ###
attachment: 486
blocks: 20
custom_css: 1
featured_item: 8
nav_menu_item: 24
oembed_cache: 8
page: 26
post: 19
product: 68
product_variation: 83
revision: 41
shop_coupon: 1
shop_order: 17
wpcf7_contact_form: 5### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔### Active Plugins (20) ###
Contact Form 7: by Takayuki Miyoshi – 5.3.2
Facebook for WooCommerce: by Facebook – 2.2.0
Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: by Sendinblue – 3.1.1
Nextend Social Login: by Nextendweb – 3.0.26
SG Optimizer: by SiteGround – 5.7.12
WPML Multilingual CMS: by OnTheGoSystems – 4.4.8
Free Shipping Per Package PRO for WooCommerce: by OneTeamSoftware – 1.0.9
WooCommerce Marketplace Cart: by OneTeamSoftware – 1.0.35
Woocommerce Shipping Packages: by OneTeamSoftware – 1.1.8
WooCommerce Stripe Gateway: by WooCommerce – 4.7.0
WooCommerce PDF Invoices Italian Add-on: by laboratorio d’Avanguardia – 0.7.0.20
WooCommerce Sendinblue Newsletter Subscription: by Sendinblue – 2.0.4
WooCommerce: by Automattic – 4.8.0
WooSidebars: by WooCommerce – 1.4.5
Yoast SEO: by Team Yoast – 15.5
WP Maintenance Mode: by Designmodo – 2.3.0
WPML String Translation: by OnTheGoSystems – 3.1.6
WPML Translation Management: by OnTheGoSystems – 2.10.4
YITH WooCommerce Brands Add-on Premium: by YITH – 1.3.15
YITH WooCommerce Wishlist: by YITH – 3.0.17### Inactive Plugins (2) ###
Google Ads & Marketing by Kliken: by Kliken – 1.0.6
WooCommerce Multilingual: by OnTheGoSystems – 4.10.4### Dropin Plugins (1) ###
object-cache.php: Memcached
### Settings ###
API Enabled: ✔
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)Connected to WooCommerce.com: –
### WC Pages ###
Shop base: #100 – /shop/
Carrello: #99 – /cart/
Pagamento: #39 – /checkout/
Il mio account: #98 – /my-account/
Termini e condizioni: #383 – /termini-e-condizioni-duso-e-di-vendita/### Theme ###
Name: Flatsome Child
Version: 3.0
Author URL:
Child Theme: ✔
Parent Theme Name: Flatsome
Parent Theme Version: 3.13.1
Parent Theme Author URL: http://www.uxthemes.com/
WooCommerce Support: ✔### Templates ###
Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php### Action Scheduler ###
Completato: 1.061
Oldest: 2020-12-08 17:20:17 +0000
Newest: 2020-12-29 17:31:52 +0000In attesa: 1
Oldest: 2020-12-29 17:46:52 +0000
Newest: 2020-12-29 17:46:52 +0000`
Hi @stefanodel
Thank you for providing the system status report.
This kind of problem can be caused by either a conflict with your theme or with another plugin.
The best way to determine this is to:- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce and Facebook
- Try syncing the products using the “Reset Facebook metadata” and/or “Delete product(s) on Facebook”
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Good morning,
I followed your instructions and disabled all plugins except Facebook for WooCommerce and WooCommerce.
I have activated the storefront theme.
I have deleted variable products and created new products and variable products but the problem remains the same.
I am attaching pictures, I no longer know what to do to solve the important problem.
Can you have any other advice ??thanks for your help
page product
Product_facebook_detail
Product_facebook_detail_1
Product_facebook_detail_2Hi @stefanodel ,
I was looking at this screenshot: https://prnt.sc/wawo17
Is your Facebook page publicly visible? If not, can you try making the page fully public (with no country restrictions) during the sync?
Also, make sure the variations aren’t virtual, as those won’t sync across.
hello Mike
The products are not virtual and the page is public, can I send you the address by email?
Thank you for your answerHi @stefanodel
Can I ask you to enable debugging for Facebook – https://docs.woocommerce.com/document/facebook-for-woocommerce/#debug
After that, delete the metadata and try another sync – https://docs.woocommerce.com/document/facebook-for-woocommerce/#sync-products-to-facebook
After this, please reach out to us directly with details and admin account on your site:
* https://docs.woocommerce.com/document/create-new-admin-account-wordpress/
Thanks,
Good dougaitken (@dougaitken)
I replied to the email I received by sending the credentials to enter the site
thank’s for your jobThanks for letting us know. Because we are now helping via ticket I will mark this thread as resolved.
- The topic ‘Variation products not syncing to Facebook’ is closed to new replies.
