Support » Plugin: Facebook for WooCommerce » Variant products do not sync to Facebook Shop

  • Resolved bootmeister

    (@bootmeister)


    Hi team,

    First of all, thank you for offering a platform for handling enquiries. My issue is that after setting up the woocommerce <> facebook integration plugin and started my first product sync, after some time, only a simple product is synchronized to the Facebook Shop. Other variant products I have are not synchronized to the shop.

    In woocommerce when I click into these variant products, the “Facebook” box shows “This product is not yet synced to Facebook.” yet apparently I have tried to synchronize all.

    Please advice on the next action, thank you team!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Adam a11n

    (@adamkheckler)

    First, could you please send me a copy of your site’s system status report? You can find it under WooCommerce > Status in the dashboard. Click “Get system report” and then the “Copy for support” button. Once you’ve done that, paste it into your reply.

    Second, can you be sure that you have set up variations correctly as per our guide here?

    https://docs.woocommerce.com/document/facebook-for-woocommerce/#variable-products-variants

    Third, do you see ID numbers for the variants in the Facebook box for the product? Like this: https://d.pr/i/vcwvBW/eTpVwaKmrx

    Keep in mind too that some products may not sync because they are out of stock, virtual products, or having >100 variations. Could one of these be the case here?

    Let us know, thanks! ๐Ÿ™‚

    Thread Starter bootmeister

    (@bootmeister)

    Hi Adam,

    Thank you for the reply.

    1. System status report: that is a bit long so I will put it below the responses of other questions.

    2. Variations set-up: it seems to me that everything is correct.

    3. ID numbers: for all variant products, all it shows in the facebook box on the right hand side is “Facebook: This product is not yet synced to Facebook.”

    Thank you! Please see the system status report below.

    
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    Pretty Links Developer Edition: by Pretty Links โ€“ 3.2.3
    Remove Dashboard Access: by Drew Jaynes (DrewAPicture) โ€“ 1.1.3
    ShipAny Integration Plugin: by Autober Limited โ€“ 2.3.3rc1
    Smart Manager For WooCommerce โ€“ Stock Management, Bulk Edit & more...: by StoreApps โ€“ 5.24.0
    WooCommerce Split Orders: by Vibe Agency โ€“ 1.4.0
    WooCommerce Filter Orders by Product or product variation: by VoroDk โ€“ 1.1.0
    Woo Customize: by  โ€“ 1.0.6
    Variation Swatches for WooCommerce: by Emran Ahmed โ€“ 1.1.19
    BEAR - Bulk Editor and Products Manager: by realmag777 โ€“ 2.0.8.1
    WooCommerce Bulk Stock Management: by WooCommerce โ€“ 2.2.31
    WooCommerce Custom Payment Gateway Pro: by WPRuby โ€“ 2.4.1
    WooCommerce Customizer: by SkyVerge โ€“ 2.7.4
    WooCommerce Deposits: by Webtomizer โ€“ 3.2.10
    WooCommerce Payme(HSBC) Gateway: by Webwave โ€“ 1.0
    WooCommerce Stripe Gateway: by WooCommerce โ€“ 5.4.0
    WooCommerce Min/Max Quantities: by WooCommerce โ€“ 2.4.22 (update to version 2.4.24 is available)
    WooCommerce Order Status Manager: by SkyVerge โ€“ 1.13.2
    WooCommerce Product Search: by itthinx โ€“ 4.0.1
    WooCommerce Products Compare: by WooCommerce โ€“ 1.0.24
    WooCommerce Shipping Tracking: by Lagudi Domenico โ€“ 29.1
    Stock Manager for WooCommerce: by StoreApps โ€“ 2.8.0
    Store Toolkit for WooCommerce: by Visser Labs โ€“ 2.3.1
    WooCommerce: by Automattic โ€“ 5.6.0 (update to version 5.7.1 is available)
    WP Activity Log for WooCommerce: by WP White Security โ€“ 1.3.1
    WP Crontrol: by John Blackbourn & crontributors โ€“ 1.10.0
    WP File Manager: by mndpsingh287 โ€“ 7.1.2
    WP Force SSL: by WebFactory Ltd โ€“ 1.57
    WP Mail SMTP Pro: by WPForms โ€“ 3.1.0
    WP Activity Log (Premium): by WP White Security โ€“ 4.2.1
    WPForms Lite: by WPForms โ€“ 1.6.8.1
    WPNotif: WordPress SMS & WhatsApp Notifications: by UnitedOver โ€“ 2.5
    YITH Dynamic Pricing per Payment Method for WooCommerce Premium: by YITH โ€“ 1.2.22
    YITH Point of Sale for WooCommerce: by YITH โ€“ 1.0.15
    YITH Product Size Charts for WooCommerce Premium: by YITH โ€“ 1.1.26
    YITH WooCommerce Ajax Product Filter Premium: by YITH โ€“ 4.2.1
    YITH Auctions for WooCommerce Premium: by YITH โ€“ 2.0.11
    YITH WooCommerce Barcodes Premium: by YITH โ€“ 2.0.10
    YITH WooCommerce Brands Add-on: by YITH โ€“ 1.5.1
    YITH WooCommerce Customize My Account Page: by YITH โ€“ 3.1.0
    YITH WooCommerce Email Templates Premium: by YITH โ€“ 1.3.38
    YITH WooCommerce Frequently Bought Together Premium: by YITH โ€“ 1.8.6
    YITH WooCommerce Sequential Order Number Premium: by YITH โ€“ 1.2.15
    
    ### Inactive Plugins (28) ###
    
    Active Products Tables for WooCommerce: by realmag777 โ€“ 1.0.3.1
    Admin Columns Pro: by AdminColumns.com โ€“ 5.5.3
    Advanced noCaptcha & invisible Captcha: by Shamim Hasan โ€“ 6.1.5
    Advanced Order Export For WooCommerce: by AlgolPlus โ€“ 3.1.9
    Advanced Shipment Tracking for WooCommerce: by zorem โ€“ 3.2.9
    Advanced Woo Search PRO: by ILLID โ€“ 2.34
    All-in-One WP Migration: by ServMask โ€“ 7.46
    All-in-One WP Migration Unlimited Extension: by ServMask โ€“ 2.42
    POS Barcode Inventory Management for WooCommerce: by Webkul โ€“ 1.0.0
    Query Monitor: by John Blackbourn โ€“ 3.7.1
    ScanForPay - Alipay & AlipayHK & WechatPay for WooCommerce (้ฆ™ๆธฏๆ”ฏไป˜ๅฏถๅพฎไฟกๆ”ถๆฌพ): by ScanForPay โ€“ 1.1.1
    ShipAny Integration Plugin: by Sellable Limited โ€“ 2.3
    SpeedGuard: by Sabrina Zeidan โ€“ 1.8.5
    Spreadsheet Integration โ€“ Connect WordPress, WooCommerce & Most popular Form Plugins With  Google Sheets.: by javmah โ€“ 3.5.0
    Starter Templates: by Brainstorm Force โ€“ 2.6.22
    WooCommerce Custom Add To Cart Button: by Barn2 Plugins โ€“ 1.1.2
    WooCommerce Filter Orders by Product: by Md. Kowsar Hossain โ€“ 3.2
    WooCommerce Order Barcodes: by WooCommerce โ€“ 1.3.23 (update to version 1.3.24 is available)
    WooCommerce Order Search Admin powered by Algolia: by Raymond Rutjes โ€“ 1.13.2
    WooCommerce PDF Product Vouchers: by SkyVerge โ€“ 3.9.3 (update to version 3.9.9 is available)
    WooCommerce Point of Sale: by Webkul โ€“ 3.6.1
    WooCommerce Print Invoices/Packing Lists: by SkyVerge โ€“ 3.11.1 (update to version 3.11.4 is available)
    WOOF - WooCommerce Products Filter: by realmag777 โ€“ 2.2.5.6
    WP Mail Logging: by Wysija โ€“ 1.9.9
    WP Mail SMTP: by WPForms โ€“ 3.1.0
    XforWooCommerce: by XforWooCommerce โ€“ 1.7.0
    YITH WooCommerce Ajax Search Premium: by YITH โ€“ 1.9.0
    YITH WooCommerce Order Tracking: by YITH โ€“ 1.3.0
    
    ### Must Use Plugins (2) ###
    
    Elementor Safe Mode: by Elementor.com โ€“ 1.0.0
    installatron_hide_status_test.php: by  โ€“
    
    ### Settings ###
    
    API Enabled: โœ”
    Force SSL: โœ”
    Currency: HKD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    yith_pos (yith_pos)
    
    Connected to WooCommerce.com: โœ”
    
    ### WC Pages ###
    
    Shop base: #2097 - /store/
    Cart: #1340 - /cart/
    Checkout: #1341 - /checkout/
    My account: #1934 - /account/
    Terms and conditions: #1835 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Bootmeister-Astra
    Version: 1.0.0
    Author URL: https://www.bootmeister.com/about-us/
    Child Theme: โœ”
    Parent Theme Name: Astra
    Parent Theme Version: 3.6.8 โ€“ 3.7.3 is available
    Parent Theme Author URL: https://wpastra.com/about/
    WooCommerce Support: โœ”
    
    ### Templates ###
    
    Overrides: astra/woocommerce/emails/customer-on-hold-order.php
    /home/ec55t5rsikb0/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-footer.php
    /home/ec55t5rsikb0/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-header.php
    /home/ec55t5rsikb0/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce3.7/emails/email-order-details.php
    /home/ec55t5rsikb0/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce3.7/emails/email-order-items.php
    /home/ec55t5rsikb0/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-styles.php
    
    ### Templates ###
    
    thumbnail: 
    medium: 
    medium_large: 
    large: 
    1536x1536: 
    2048x2048: 
    yith_wfbt_image_size: 
    product-search-thumbnail-50x50: 
    yith_wcbr_logo_size: 
    woocommerce_thumbnail: 
    woocommerce_single: 
    woocommerce_gallery_thumbnail: 
    shop_catalog: 
    shop_single: 
    shop_thumbnail: 
    wc_order_status_icon: 
    
    ### Store Catalog PDF Download ###
    
    Template Overrides: 
    
    ### Action Scheduler ###
    
    Complete: 98,860
    Oldest: 2021-09-12 04:40:29 +0000
    Newest: 2021-10-12 18:03:23 +0000
    
    Failed: 618
    Oldest: 2021-09-11 18:32:25 +0000
    Newest: 2021-09-12 00:51:04 +0000
    
    Pending: 10
    Oldest: 2021-10-13 07:05:49 +0000
    Newest: 2021-10-19 05:42:44 +0000
    
    ### Status report information ###
    
    Generated at: 2021-10-13 02:16:35 +08:00
    
    Plugin Support lionel.a11n

    (@lioneldaniel)

    Hello @bootmeister,

    Thank you! To double check, all products must meet these conditions:

    • They must be physical products (that is, not ‘Virtual’)
    • Products/variations must be in-stock / have positive stock
    • There must be fewer that 100 variations total for the product

    If all those conditions are met, can you please check your WP Admin โ†’ WooCommerce โ†’ Status โ†’ Logs area for any ‘facebook’ related logs and look for errors which might help diagnose an issue?

    Instead of sharing those logs here, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thank you!

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