Support » Plugin: Booster for WooCommerce » Variable products shown only once when exported on a csv

  • Resolved Fangelo360

    (@fangelo360)


    Hello,

    We sell only one produt, but with 3 different variables.

    Model, Color and size. In italian it is Modello – Colore – Taglia

    Thanks to your plugin, we are able to easily export all of the orders data.

    Unfortunately, in the column that should show all of the products bought for each order, if a customer bought a product 2 or more times, that product will be shown only once.

    let’s say I bought 1 pair of black socks and 1 pair of pink socks, I’ll see this:

    Order Item count: 2

    Articles: Black socks / Pink Socks

    Now, if I order 10 pairs of socks, 9 black and 1 pink, I’ll see this:

    Order Item count: 10

    Articles: Black socks / pink socks

    Right now, there is no way I can understand how many pairs of each product have been bought by each customer.

    I am wondering how can I fix this, because this is a huge issue for us.

    Here is what I see: https://www.dropbox.com/s/gke4ow4a1nj3qzu/Glitch.jpg?dl=0

    Do you have any advice?

    I really hope you can help us because we got hundreds of orders before noticing this issue.

    Thank you in advance for your kind support, have a nice day!

    The page I need help with: [log in to see the link]

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