Variable products not getting sync on facebook

Resolved Ajay Ghaghretiya
(@ajayghaghretiya1)

1 year, 7 months ago

Hello Team,

We are using the Facebook for WooCommerce plugin V 2.0.1 in our site but it is not working to sync the variable product with any variation. And it is also not showing the product facebook it in product edit page.

Product edit meta box : https://i.imgur.com/bsoSqBW.png

It showing only one Facebook ID which also not displaying the item on facebook & getting 404.

Facebook ID link redirection: https://i.imgur.com/vOpAfuU.png

Can you please take a look into this and let us know how to fix this issue?

Thanks,

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support Christine, SkyVerge Support
(@christineskyverge)

1 year, 7 months ago
Hi @ajayghaghretiya1,

Thanks for getting in touch about our Facebook for WooCommerce plugin. I’m happy to help out here 🙂

In addition to your helpful screenshots, I’m going to need a bit more information to help narrow this down.

First, could you please send a screenshot of the settings in WooCommerce > Facebook > Product sync tab?

Then, please log into your Facebook catalog here: https://www.facebook.com/products/

And follow these steps to gather some helpful information:
1. Go to Catalog > Items
2. Select your variable product in the screenshot you sent
3. Click View more fields, like this: https://cloud.skyver.ge/RBuW5w9K
4. Then could you please share with me the values for these fields? ID, Item Group ID, Product visibility
5. While you’re in there, could you please click on the Variants tab, and take a screenshot like this? https://cloud.skyver.ge/8LurBQbD

Lastly, for your variable product, could you please share the post ID? You can find the post ID in the link like this: https://localsingle.local/wp-admin/post.php?post=103&action=edit

As a lot of links need to happen between Facebook and WooCommerce for a successful sync, this information could help us narrow down what could be causing this issue.

Thanks so much!
Christine
- This reply was modified 1 year, 7 months ago by Christine, SkyVerge Support.
Plugin Support Christine, SkyVerge Support
(@christineskyverge)

1 year, 7 months ago

Hey @ajayghaghretiya1,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks!
Christine

shashinasiri
(@shashinasiri)

1 year, 4 months ago

I’m having the same problem.

My product additions are not synced with Facebook. Can’t figure out the problem.

Product
http://prntscr.com/wcxvqn

Product Sync tab:
http://prntscr.com/wcxwta

Product ID: 5569 (This is just a one product. Lots of products are not being synced with Facebook)

Please help

Plugin Support B C. a11n
(@battouly)

1 year, 3 months ago

Hi @shashinasiri,

This thread has been marked as solved.

Please start a new thread on your own per the forum guidelines, so that we can keep it organized.

Thanks!
fattoria1985
(@fattoria1985)

12 months ago
Variable Produkte werden auf Facebook nicht synchronisiert
Produkte info.
```
110 Pommes
ID: 1602 | Bearbeiten | QuickEdit | Papierkorb | Anschauen | Duplizieren
                Facebook sync
110	1.80 €	 Do not sync	und
```
Facebook catalogs now support category specific fields, to make best use of them you need to select a category. WooCommerce uses the google taxonomy as it is the most widely accepted form of categorisation.

Google product category

Food, Beverages & Tobacco

Food Items

Pasta & Noodles`
wer kann mir helfen
lg Fattoria
Plugin Support laceyrod a11n
(@laceyrod)

Automattic Happiness Engineer

12 months ago

Hi @fattoria1985 –

Thanks for the feedback.

dgttm
(@dgttm)

6 months, 3 weeks ago

any updates? I also have variable products, which do not sync to FB.

Plugin Support nathvi V. a11n
(@nathvi)

6 months, 3 weeks ago

Hello @dgttm

We’d be glad to help. Please open a new forum post so we can further assist you on this.

Please also include a copy of your site’s System Status Report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”