Support » Plugin: Facebook for WooCommerce » Variable products not getting sync on facebook

  • Resolved Ajay Ghaghretiya

    (@ajayghaghretiya1)


    Hello Team,

    We are using the Facebook for WooCommerce plugin V 2.0.1 in our site but it is not working to sync the variable product with any variation. And it is also not showing the product facebook it in product edit page.

    Product edit meta box : https://i.imgur.com/bsoSqBW.png

    It showing only one Facebook ID which also not displaying the item on facebook & getting 404.

    Facebook ID link redirection: https://i.imgur.com/vOpAfuU.png

    Can you please take a look into this and let us know how to fix this issue?

    Thanks,

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Christine, SkyVerge Support

    (@christineskyverge)

    Hi @ajayghaghretiya1,

    Thanks for getting in touch about our Facebook for WooCommerce plugin. I’m happy to help out here 🙂

    In addition to your helpful screenshots, I’m going to need a bit more information to help narrow this down.

    First, could you please send a screenshot of the settings in WooCommerce > Facebook > Product sync tab?

    Then, please log into your Facebook catalog here: https://www.facebook.com/products/

    And follow these steps to gather some helpful information:
    1. Go to Catalog > Items
    2. Select your variable product in the screenshot you sent
    3. Click View more fields, like this: https://cloud.skyver.ge/RBuW5w9K
    4. Then could you please share with me the values for these fields? ID, Item Group ID, Product visibility
    5. While you’re in there, could you please click on the Variants tab, and take a screenshot like this? https://cloud.skyver.ge/8LurBQbD

    Lastly, for your variable product, could you please share the post ID? You can find the post ID in the link like this: https://localsingle.local/wp-admin/post.php?post=103&action=edit

    As a lot of links need to happen between Facebook and WooCommerce for a successful sync, this information could help us narrow down what could be causing this issue.

    Thanks so much!
    Christine

    Plugin Support Christine, SkyVerge Support

    (@christineskyverge)

    Hey @ajayghaghretiya1,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks!
    Christine

    I’m having the same problem.

    My product additions are not synced with Facebook. Can’t figure out the problem.

    Product
    http://prntscr.com/wcxvqn

    Product Sync tab:
    http://prntscr.com/wcxwta

    Product ID: 5569 (This is just a one product. Lots of products are not being synced with Facebook)

    Please help

    Plugin Support B C. a11n

    (@battouly)

    Hi @shashinasiri,

    This thread has been marked as solved.

    Please start a new thread on your own per the forum guidelines, so that we can keep it organized.

    Thanks!

    fattoria1985

    (@fattoria1985)

    Variable Produkte werden auf Facebook nicht synchronisiert
    Produkte info.

    110 Pommes
    ID: 1602 | Bearbeiten | QuickEdit | Papierkorb | Anschauen | Duplizieren
                    Facebook sync
    110	1.80 €	 Do not sync	und
    

    Facebook catalogs now support category specific fields, to make best use of them you need to select a category. WooCommerce uses the google taxonomy as it is the most widely accepted form of categorisation.

    Google product category

    Food, Beverages & Tobacco

    Food Items

    Pasta & Noodles`
    wer kann mir helfen
    lg Fattoria

    Plugin Support laceyrod a11n

    (@laceyrod)

    Automattic Happiness Engineer

    Hi @fattoria1985

    Thanks for the feedback.

    any updates? I also have variable products, which do not sync to FB.

    Plugin Support nathvi V. a11n

    (@nathvi)

    Hello @dgttm

    We’d be glad to help. Please open a new forum post so we can further assist you on this.

    Please also include a copy of your site’s System Status Report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Variable products not getting sync on facebook’ is closed to new replies.