Support » Plugin: WooCommerce » Variable products including downloads

  • Resolved nicwhitham


    I have been selling cd’s in physical format (shipped) and downloadable MP3 format for many years but I just found out that all downloadable tracks except the most recently added download file are deleted from the product and when I edit it. When I try to add it back only the most recently added download file is saved and the others are removed. The downloadable files are set to download and virtual. I am only able to add multiple downloadable files to simple products. If anyone can help explain why this has changed recently I would be most appreciative as I now have to go back through orders and resend missing files.

Viewing 4 replies - 1 through 4 (of 4 total)
  • I’m having the same issue, and it’s broken products that customers have already purchased. In need of an urgent solution.

    I managed to manually update my database to fix the problem for the product in question, but this has got to get fixed, whatever’s causing it.

    Plugin Author peterfabian1000


    Hi all,

    Apologies for the issues, we’re going to release 4.0.1 to fix this problem soon.

    Plugin Support mouli a11n


    Hi there
    WooCommerce 4.0.1 is now available and includes a fix for this issue so please update as soon as convenient and get back to us if it doesn’t solve your problem.

Viewing 4 replies - 1 through 4 (of 4 total)
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